MyTech Associate

Job description

3423244
Additional Cities

Marlborough
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Corporate
Business Segment

Corporate CoreTech & Cyber
Function

Digital Technology
Country/Territory

United States
Additional States/Provinces

Massachusetts
Postal Code

01752
Role Summary/Purpose

The MyTech Lounges are a site-based ‘walk up’ service for users to get support for their IT services or devices. Agents on the MyTech Lounge will be based at a desk, and provide support to the Marlborough, MA location focusing on customer service & prompt incident ticket resolution. Working as part of a team at the MyTech Lounge while being the direct liaison with end users to troubleshoot & resolve their open IT issues.
Essential Responsibilities

In this role, you will:

·  Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.

·  Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity.

·  Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.

·  Partner with Digital Workplace Solutions Premium Experience Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions.

·  Onsite hands and eyes support for other IT teams.

·  Ensure all business policies and standards related to client services and IT security and compliance are being met.

·  Deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available tools and resources.

·  Analyze and resolve complex hardware and software issues.

·  Be a resource and guidance for customers with regards to Digital Workplace Solutions Premium Experience Team policies and procedures.

·  Establish working relationships with customers.

·  Identify and resolve problems, applying knowledge in complex, difficult or stressful situations.

·  Communicate, orally and in writing, technical information to audiences at all levels of the organization.

·  Be a participative member of various teams.

·  Perform all other duties as specified by leadership team.

·  Manage onsite inventory of PCs and mobile devices – including lockable storage and the return or receipt of devices to/from a central depot or OEM.

·  Provide support to remote users, when required, through the telephone or Skype session – including screen sharing or direct access to the user’s machine.
Qualifications/Requirements

·  HS Diploma and a minimum 1 year experience with client (PC) technologies and support services.

Eligibility Requirements:

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

·  Must be willing to travel . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Primary Country

United States
Primary State/Province

Massachusetts
Primary City

Marlborough