Dowty Field Services Representative

Job description

3217163
Additional Cities

Atlanta
Career Level

Experienced
Relocation Assistance

Yes
Business

GE Aviation
Business Segment

Aviation Human Resources
Function

Services
Country/Territory

United States
Additional States/Provinces

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Role Summary/Purpose

The Dowty Field Service Representative will be responsible for supporting the R391 Composite Propeller System, both on and off wing at the customer site. The Field Service Representative will be the product expert and focal point for aiding with troubleshooting, training, planning, and logistical issues to complete the contract work scope. The Field Service Representative will be responsible for performing intermediate and limited depot level repairs in direct support of the customer.
Essential Responsibilities

The Field Service Representative will provide direction and assistance to work group to meet assigned objectives. In the Field Service Representative role, you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short term planning.

In addition, as the Field Service Representative, you will:

·  Provide On-Site propeller maintenance inclusive of: Repairs, modification and preventative maintenance

·  Work scope includes both On-Wing and Off Wing repairs

·  Perform (OJT) On Job Training with technical instructions

·  Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products

·  Provide on-site interpretation of data and technical instruction

·  Provide Project Engineering, Program Management and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate

·  Provide technical assistance through on-site guidance and (OJT) training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including; the use and proper interpretation of data and technical instructions

·  Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports

·  Be responsible for reports, including: obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support

·  Assist customer in scheduling maintenance and workload

·  Assist in ensuring parts meet established schedules

·  Reported malfunctions and identify / analyze any undesirable trends

·  Make recommendations on findings

·  Review effectiveness of maintenance actions in order to identify training needs

·  Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements

·  Perform intermediate and depot level maintenance

·  Provide on-call and extended shift field service support

·  Conduct hands-on-training for Government personnel in aircraft operation, maintenance, and safety proficiency

·  Perform Certification release for equipment maintained
Qualifications/Requirements

·  Bachelor’s degree from an accredited university or college (Or a high school diploma / GED with a minimum of 4 years or experience in a field service or maintenance position, or Engineering Apprenticeship)

·  Minimum of 3 years of experience in a field service or maintenance position

ELIGIBILITY REQUIREMENT(S):

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

·  Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Desired Characteristics

·  Bachelor’s Degree in Engineering from an accredited university or college

·  Strong oral and written communication skills

·  Strong interpersonal and leadership skills

·  Proven analytical and quality improvement ability

·  Ability to interface at all levels of the organization, both internally and externally

·  C130J maintenance experience (US applicable). ‘Hands On’ repair experience and propulsion systems knowledge

·  Experience using Microsoft Office

·  Strong attention to detail

·  Self-starter comfortable working as a remote team member

·  Experience with military logistic / supply processes (N/A)

·  Composite repair experience

·  Capable of managing multiple and varied tasks

GE is one of the largest employers in the U.S., with its global headquarters based in Fairfield, CT and 134,000 U.S. employees as of the end of 2012. Our facilities range from Thomas Edison’s original factory in Schenectady, New York, where over a thousand employees work today to build the latest generation of steam turbines and generators, to a GE Aviation plant in Durham, North Carolina, where hundreds of employees will make fuel-efficient, advanced technology jet engines. These locations exemplify an industrial renaissance that is happening in the U.S., driven by advanced manufacturing techniques, ground-up innovation, supporting thousands of new jobs, and making products for export. Want to be part of the renaissance? Join us today.


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About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers.Learn More about GE

Start your career on the right path. Come see what you are missing!>Join our results-oriented team at GE Aviation today!
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. To be considered for this role, you must be a U.S. citizen, lawful permanent resident, or protected individual as defined by 8 USC 1101(a)(2) and 8 USC 1324b(a)(3).
Primary Country

United States
Primary State/Province

Georgia