Stock & Operation Coordinator

Job description

Job Purpose:

The role will support on all the retail implementation, boutique stock & operations. He/ she will be a continuous improvement change agent to enhance stock & operation efficiency as well as supporting boutique team and retail leaders on digital tools related to client, staffing & boutique processes. The Stock and Operation Coordinator may be engaged in various projects including events and taskforces as required. He/ She will make a significant contribution to ensure flawless operations and commercial activities in-store leading to the ultimate customer satisfaction.

Key Responsibilities:

After Sales Service, QC & ​Product Manipulation:

· 
Act as one of the keys after-sales ambassador supporting on all QC activities and In-boutique services (ie: shining/engraving)

Stock & Operations Management:

· 
Safe & Stock efficiency; Stock rebalancing & deliveries; Prepare shipment & documentation.

· 
Supporting Hob & Dhob to monitor & maintain store’s ultimate stock level and accuracy.

· 
Stock transfer, tracking & reception, Inventory Management, Runner activities between stores

· 
Assist Sales Associate during presentations such as serve drinks, bring the products at peak traffic.

Digital Tools - Client & Staff & CRM Support:

· 
Key stakeholder in-store managing on different digital tools and related apps/software inclusive of: CASS/ Brio/ Chanel iCoCo/ Chanel & Moi/ CSE/ Bynder/ eCatalog/ Digital Companion and other tools.

Administrative Support & Daily Operations:

· 
Support all back of house activities from tidiness to POS/Cashiering/Invoicing/ Packaging/Courier/ Vendors & Boutique Maintenance

· 
Support boutique communication internally & externally (ie : IT/ Retail Services)

· 
Operational flows such as inventory adjustments and closing procedures.

· 
Support in-boutique, out-of-boutique and podium events when required.

· 
Collaborate with cross-functional teams including sales, marketing, finance & customer support, to optimize operational efficiency & effectiveness.

· 
Partner with Retail Admin to liaise with different vendors and suppliers for the need of the boutique.

Report Support:

· 
Business: such as Daily and traffic reporting; Deposit Orders Updates

Academic / Professional Qualifications 

· 
Higher diploma or above required / Bachelor degree is a plus.

Work Experience

· 
2+ years relevant WFJ experience (Experience working in large organizations preferred)

Required Qualities/Competencies

· 
Steep learning curve and strong intellectual curiosity: proactivity and curiosity to set personal learning agenda, know what questions to ask, how to navigate in the organization to learn and not afraid to go seek an answer

· 
Excellent problem-solving skills and creativity: ability to apply down-to-earth and logical reasoning; willingness to push creative thinking beyond the boundaries of existing practices

· 
Practicality and action oriented: ability to handle ambiguity and function under time pressure and stress; ability to roll ups sleeves to get things done

· 
Detailed oriented, organized and data savviness: ability to perform robust quantitative and qualitative analysis and derive insights from the data

· 
Team player, relationship builder and knows perfectly how to work autonomously. Ability to develop an effective working relationships with cross functional associates

· 
Proficient in Cantonese, English, and Mandarin

· 
Proficient computer skills, especially Excel and PowerPoint

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.