ATR - Field Service Operations Support - Réf : 19/83-P (MF)

Description de l'offre

ATR

Founded in 1981, ATR has become world leader on the market for regional aircraft with 90 seats or less. Since its creation, ATR has sold over 1,500 aircraft to over 200 operators based in more than 100 countries. ATR planes have totalled over 28 million flights. ATR is a joint partnership between two major European aeronautical players: Airbus Group and Leonardo. The ATR headquarters are located in Toulouse. ATR is ISO 14001 certified, the international benchmark for respecting the environment.

 

Airbus is a global leader in aeronautics, space and related services. In 2018 it generated revenues of € 64 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world's leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

The Field Service Representative team is a tailored service for the customer with a common objective, which is to provide a high-level of service. In that frame, one of the objectives is to assist them by his technical expertise, act as prime contacts between the operator & ATR organization, in order to help and satisfy the ATR Customer during the introduction/operation of ATR aircraft models.

Within the framework of global ATR Customer Support activities worldwide, the jobholder is in charge of organizing the deployment of the Field Service Representative at operators’ premises.
He/She is responsible for setting up the Field assistance.
The jobholder reports hierarchically and functionally to the Head of Field Service Representatives.

Tasks & accountabilities

- The main responsibility of the Field Service Officer are:
 To select the right FSR staff, taking into account the environment of the operator and aiming at achieving customer satisfaction
 To monitor the FSR placement activity
 To liaise with different ATR departments to anticipate the needs and to monitor the contractual FOC / SOLD FSR credit allocation
 To ensure an appropriate reporting from the Field
 To organize monthly group meetings, yearly FSR seminars and regular gathering to share the experiences and to complement the knowledge of the team
 To ensure suppliers performance (quality & costs) related to FSR placements activity in link with the procurement department
 To follow-up costs and budget with finance
 To ensure the availability of detailed FSR planning in the line with contractual FSR allocation
 To promote FSR services and build associated Marketing material
 Availability of detailed FSR planning in line with contractual FSR allocation
 Relevant allocation of Field Service in accordance with defined planning and budget
 Availability of a structured reporting from Field Service to relevant ATR departments allowing thorough knowledge of airline’s maintenance & operations, organization, and customer satisfaction

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Required skills

- The key competencies expected of the Field Service Officer are:
 Work Experience: minimum 2-5 Years
 International Business Diploma
 Proven experience in Airlines support environment, processes and challenges
 Good knowledge of ATR engineering and Customer care organization, good understanding of airlines spares / logistic support and OEM/MRO’s environment
 Ability to quickly understand customer needs and put in place adequate solutions in collaboration with the Head of FSR
 Fluent in English, written and spoken
 Fluent in French, written and spoken
 Spanish desirable
 Use Word, Excel, Powerpoint tools

- The main difficulties of the Field Service Officer are:
 To find the appropriate resource for each customer
 To set up assistance at short notice
 To work under time pressure

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.