Customer Service Associate Part Time

Job description

·  Location
Airdrie, North Lanarkshire
·  Salary
£11.75/Hourly
·  Job type
Part-time
·  Industry
Call Centre and Customer Service
·  External Reference
19079495
·  Category
Office and Secretarial - General Administration & Clerical

PART TIME - Customer Service/Call Centre Advisor

Are you a customer service superstar with excellent communication skills? Are you looking for a part-time opportunity in Cumbernauld? Our client, a leading organisation in the service industry, is seeking a Customer Service/Call Centre Advisor to join their team on a fixed-term contract basis.

Contract Length: 6 months

Working Pattern: Part Time (20 hours per week, 3 evenings + 1 weekend shift - the weekend shift will be an 8-hour shift from 7am - 11pm flexible)

What's in it for you?

Competitive hourly rate of £11.75 per hour PAYE
100% office-based role including training
Supportive and inclusive work environment

Responsibilities:

Provide customer support to consumers through telephone and/or Internet channels such as instant message and email.
Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment.
Serve as the primary contact for inbound customer issues.
Process a high volume of consumer inquiries and aim to resolve a targeted percentage of those inquiries.
Troubleshoot customer problems, identify root causes, and utilise appropriate tools and resources to determine effective solutions.
Escalate complex issues to the appropriate resource and follow up to ensure timely resolution.
Track and document inbound support requests, ensuring accurate notation of customer problems or issues.
Update customer information and maintain accurate entry of contact details.
Meet job standards such as quality standards, adherence to schedule, and average handle time.
Provide guidance and mentoring to less experienced Customer Service Associates.

Requirements:

High school diploma or GED
Excellent customer service skills with a minimum of two years of experience in a call centre or customer service-related job in a service industry.
Strong verbal and written communication skills.
Proficient in computer navigation and operation.
Demonstrated effective people skills and sensitivity when dealing with others.
Ability to work both independently and as part of a team.

If you are a motivated and dedicated individual who thrives in a fast-paced customer service environment, we want to hear from you! Please apply with an up-to-date CV showcasing your relevant skills and experience.

At our client's organisation, they believe in creating an inclusive environment where individuals of all backgrounds are celebrated and given equal opportunities. We welcome and value people from diverse ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. Join our client's team and contribute to an inclusive workplace where talent and unique experiences are appreciated.

Please note that only successful candidates will be contacted within 48 hours. However, we will keep your details on file for future vacancies that may be a good fit for you.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

To speak to a recruitment expert please contact Melanie Tovey