Customer Service Administrator
Apprenticeship Harlow (Essex)
Job description
· Location
Harlow, Essex
· Salary
£ 23000 - £ 25000 / Year
· Category
Office and Secretarial - Administrator
· Job type
Permanent
· Industry
Office and Secretarial
· External Reference
JN-012020-113603
Customer Service Administrator
Location: Harlow, Essex
Salary: £25,019 per annum
Type: Permanent, Full Time
Adecco Harlow are currently recruiting for a Customer Service Administrator to join an expanding and award-winning national charity based in Harlow.
Job Description
· Access and review customer details held on various computer systems to check the eligibility of applications to join the Scheme
· Provide excellent Customer Service to internal and external customers
· Ensure applicants receive correct award and they have enough allowance when they placed the application
· Check details of applicant and any legal appointee
· Request information to check some applications by either telephone or email (majority checked via systems)
· Process checks by approving or rejecting applications with appropriate reason or comments
· Handle telephone calls and requests/enquiries received by email
· Ad-hoc duties as required
Person Specification
· Educated to 'GCSE'/'O' Level/ NVQ 3 standard including Maths and English
· Previous experience in a customer focused office environment, preferably in a support role
· Good verbal communication skills
· Working knowledge of Microsoft office suite, including Word, Excel and Outlook
· Ability to organise and prioritise own workload
· High level of sensitivity and integrity
We regret that due to volume of response, we can only contact successful applicants. If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy