Customer Service Administrator

Job description

·  Location
Sheffield, South Yorkshire
·  Salary
£16,185.00/Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-012020-114338

An excellent new opportunity has arisen for a motivated and experienced Customer Service Administrator to join a leading organisation based in Sheffield.

This part time, permanent opportunity is an excellent opportunity to join a well-known local organisation, working 22.5 hours per week.

The successful candidate must have significant administrative experience and will have previous experience of dealing with and co-ordinating general enquiries.

Experience of delivering excellent customer service in an administrative function is essential.

Key Duties and Responsibilities:

·  To manage the donations telephone line ensuring that all calls and messages are handled promptly and efficiently

·  To keep a clear electronic log of all calls and outcomes.

·  To give appropriate and sensitive advice to donors on the suitability of the items that they wish to donate including providing them with a realistic timescale for the collection.

·  To check donors' eligibility for joining the gift aid scheme and be able to communicate effectively what the scheme is, and actively promote to encourage sign up.

·  To diarise the collections and deliveries list for van drivers, in conjunction with the donor/purchaser, ensuring that schedules are achievable.

·  To manage last minute schedule changes by clearly communicating between the drivers, donors and shops.

·  To offer a high-quality customer service experience for all supporters.

·  To offer a high-quality customer service experience for the retail team.

Person Specification:

·  An excellent telephone manner is essential

·  Good working knowledge of Microsoft Office including Word, Excel and Outlook as well as experience of working with databases.

·  You should possess excellent communication skills

·  High level of accuracy and attention to detail.

·  Positive, can do attitude

This is an excellent opportunity to join a leading organisation who offer an excellent workplace culture and benefits package.

This is a part time, permanent opportunity working 22.5 hours per week

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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