Waiter / Waitress

Job description

Key tasks

Overview of duties

• Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms.
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behavior.
• Provides a friendly and personalized welcome for guests
• Offers attentive service and adapts to any constraints guests may have
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty
• Completes the following tasks:
- prepares the point of sale and preparation areas
- welcomes guests and provides waiter service
- cleans and tidies the restaurant and preparation areas after closing
• Before every workshift, finds out about dish composition and any shortages
• Organizes his/her work to suit fluctuations in numbers, events and guests
• Ensures the equipment used remains in good condition

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Food and beverage
Professional experiences 3 to 5 years
Languages essential English
Optional languages Arabic

Essential and optional requirements

• Guest oriented, service minded and attention to quality
• Sales acumen
• Dynamic
• Thorough and organised approach

·  Micros