Night Team Member- Multi Skilled

Job description

Company Description

Join our dynamic guest service team as a Night Team Member Multi-Skilled and become an integral part of our pet-friendly hotel experience!  Situated in the vibrant city of Cardiff, our hotel offers not just a job, but a chance to explore the rich history and culture of Wales. From the iconic Cardiff Castle to leisurely walks along Cardiff Bay, there's always something new to discover. With convenient access to nearby attractions like Caerphilly Castle and the National Stadium of Wales, as well as easy reach to Cardiff Gate Business Park and the city center, this position promises both excitement and convenience. Don't miss out on the opportunity to be a part of our team in this dynamic and culturally rich environment!

Job Description

Join our team as a Night Team Member Multi-Skilled and become an integral part of our hotel's exceptional service experience! As a Night Team Member Multi-Skilled, you'll be the first point of contact for our guests during the night, ensuring their comfort, safety, and satisfaction throughout their stay. Your warm and friendly demeanor will contribute to our guests' overall enjoyment, making their visit memorable from check-in to check-out.

Key Responsibilities:

Guest Service Excellence:

·  Promptly and efficiently attend to all guests with professionalism and courtesy.
·  Maintain updated guest profiles and ensure accurate registration processes.
·  Handle guest inquiries, messages, and parcels promptly and accurately.
·  Collaborate closely with Housekeeping to coordinate room information and lost property.
·  Perform cash handling and ensure accurate account postings.

Security and Safety:

·  Maintain a secure environment according to policy.
·  Conduct night security rounds to ensure the safety of guests and property.
·  Report any safety hazards promptly and handle complaints efficiently.
·  Follow established security procedures and assist in emergency situations as needed.

Training and Development:

·  Assist in establishing ongoing training programs to uphold brand and service standards.
·  Induct new staff members and ensure adherence to service procedures and standards.
·  Communicate openly with staff, providing regular briefings and relevant information.

Health, Safety, and Environment:

·  Comply with health, safety, and environment policies and procedures.
·  Participate in workplace consultation on health and safety matters.
·  Report any hazards, incidents, or injuries promptly and accurately.
·  Maintain hygiene standards for food handling and presentation.
·  Ensure compliance with liquor licensing requirements.

Customer Relations and Sales:

·  Provide efficient, friendly, and professional service to all guests.
·  Actively promote special promotions and facilities available within the hotel.
·  Implement Accor values and customer vision to deliver the best service.

Other Duties:

·  Complete all assigned tasks accurately and within designated time frames.
·  Participate in training and development programs to enhance personal and departmental standards.
·  Abide by Accor policies on Equal Employment Opportunity and workplace harassment.
·  Maintain confidentiality of hotel, customer, and staff information

Qualifications

·  Previous experience in hospitality or customer service preferred.
·  Strong communication and interpersonal skills.
·  Ability to work independently and as part of a team.
·  Flexibility to work night shifts, weekends, and holidays as required.
·  Must have valid Driving license and a car

Additional Information

Special Note

During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Information on the processing of personal data

When you submit an application to [HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited] OR [Ibis Family Hotels: Accor UK Economy Hotels Limited], trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.