TELEPHONE OPERATOR

Job description

Key tasks

• Responsible and accountable for the logging of and correct, prompt and efficient
handling of all guest messages and facsimiles.
• To ensure that all computer input into the system is correct and of a consistently high
nature.
• To ensure that all guest enquiries and requests are attended to in a helpful, professional
yet warm and friendly manner.
• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in
particular, VIP’s and return guests, and that you are aware of any special requests for
appropriated action.
• To cover the Receptionist/Cashier shift as required.
• To ensure that you are completely aware of the complete range of services and
facilities that the hotel provides to its guests and visitors.
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their
operating hours and the scope of services that they provide.
• To ensure that all telephone calls are attended to in a helpful and professional, yet warm
and friendly manner.
• To ensure that the Switchboard is not left unattended at anytime whilst on duty.
• Responsible for the prompt and correct input of all guest messages into the system.

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential Bahasa Indonesia
English

Essential and optional requirements

• Attention to detail and quality
• Good visual memory
• Good presentation

·  Excel
·  Power Point
·  Word
·  Opéra