Night Auditor

Job description

Key tasks

We believe that having the right personality is more important than industry experience. Smiley, open, approachable-that's how we describe our team so we are looking for someone who fits that bill. Someone who can connect with every guest, creating experiences and most importantly, memorable stays.

Main responsibilities
Customer relations
• Welcomes late arrivals and takes reservations over the phone during the evening
• Provides a personal welcome for guests and creates a warm and friendly atmosphere
• Ensures the guest's stay runs smoothly
• Helps gain the loyalty of existing clientele
• Handles any guest complaints or problems, reporting them and any incidents that occur during the night to the General Manager
• Helps prepare and serve breakfast

Management and administration
• In charge of invoicing, cash operations and closing the day in the hotel system
• Checks cash levels and ensures that holdings are securely stored

Hygiene / Personal safety / Environment
'• Helps ensure the technical maintenance of the hotel and keeps any equipment (s)he uses in good condition
• Takes part in daily and occasional cleaning operations for shared areas, rooms and the exterior, following the instructions given by management and in compliance with current standards and hygiene regulations
• Manages the maintenance of some of the hotel's linen stocks and checks the quality of the cleaning process
• Ensures the safety of the people and property in the hotel
• Ensures the correct application of all legislation, particularly protection laws regarding alcohol, prostitution, discrimination and drugs '