Beverage Manager
Jaipur (Jaipur) Hotels - Restaurants
Job description
Job Description
· Managing Beverage Operations
· Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
· Implements agreed upon beverage policy and procedures throughout the property.
· Manages in compliance with all applicable beverage laws.
· Understands beverage control including days on hand, perpetual inventory, beverage pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
· Monitors adherence to all beverage control policies and procedures.
· Attends pre- and post-convention meetings as needed to understand group needs.
· Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
· Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
· Manages to achieve or exceed budgeted goals.
· Ensures compliance with all beverage policies, standards and procedures.
· Maintains food handling and sanitation standards.
· Manages inventories according to budget and business levels.
· Assists with developing menus and promotions as necessary.
· Leading Beverage Team
· Trains staff on beverage control policies and procedures.
· Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
· Ensures employees understand expectations and parameters.
· Communicates critical information to the beverage staff regarding each event.
Ensuring Exceptional Customer Service
· Provides excellent customer service.
· Interacts with guests to obtain feedback on product quality and service levels.
· Responds effectively to guest problems and complaints.
· Empowers employees to provide excellent customer service.
· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
· Provides feedback to individuals in an effort to improve service performance.
· Reviews comment cards and guest satisfaction results with employees.
Managing Human Resource Activities
· Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
· Participates in the development and implementation of corrective action plans.
Qualifications
· High School diploma
· Previous experience in same position for at least 1 year.
· Luxury hotel experience is a must
· Passion for excellent service
· Excellent team player and great communication skills