Night Auditor

Job description

Key tasks

Main Responsibilities:

• Block the rooms for early arrivals and prepare proper room allocation for guests and groups.
• Writes a report on activities and incidents that occur during the night
• Ensures that guest documentation at reception and in the lobby is available and up-to-date
• Ensure correct billing and collections during check - out.
• Review arrival list and correspondence whilst looking out and correcting for errors.
• Check room rate codes and investigate mistakes should it occur.
• Responsible in Night Auditing, trial balance checking, and cross checking of guest room rates between correspondence, registration cards, and actual amount charged.
• Ensuring all supporting documents for all city ledgers closed for the day that are given to Finance Department are as per agreements, valid for the duration of guest stay in
the hotel, and correct charges.
• Does reconciliation for guest balance (credit limit, over credit), between the system and credit card machine, and with the balance between Fidelio and Micros for F&B.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Associate
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

· Good interpersonal skills, guest oriented and service minded (Novotel Service Attitudes)
· Team spirit
· Good listening skills and ability to anticipate
· Good presentation and confident speaking skills
· Self control
· Sales oriented
· Autonomous and sense of responsibility
· Strong sense of ethics

·  Opéra