Guest Service Agent (Chinese Speaking)

Job description

Key tasks

The Guest Service Agent will be dynamic and efficient to serve all guests approaching the Front Desk with a professional manner, warm welcome and positive attitude. She/he will be a main actor in the Check-in and Check-out process, which occur at the Front Desk, and will be available to assist the guest in any time.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential Mandarin
English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Opéra