Guest Servcie Agent

Job description

Key tasks

MISSION
We are currently seeking a passionate and dedicated Guest Service Agent (Reception) to join our team at Novotel Rotorua Lakeside & Ibis Rotorua.

RSONALITY AND SKILLS

Passion for giving an unforgettable guest experience
Happy, friendly and helpful attitude towards fellow team members and guests
Enthusiasm and commitment to deliver exceptional service
Ability to multitask with a can-do attitude
Excellent verbal and written communication skills
A high standard of personal presentation

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

SPECIFIC REQUIREMENTS

Availability to work days, afternoons and weekends over a 7 day roster
Ability to work varying shifts including weekends and public holidays
Previous experience would be beneficial but not required in a customer service role with a focus on Front Office/Reception
High attention to detail

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