FRONT OFFICE MANAGEMENT TRAINEE

Job description

Key tasks

To welcome and check-in all guests.
To assign rooms and prepare Key Card and folders for all arriving guests and groups.
To handle all Key Card, mail, facsimiles, messages and other special request for guests.
To assist Assistant Manager to escort VIP guests to the room after checked in.
To assist Reservations Department in taking reservation after office hours.
To provide courteous and efficient service and if possible to comply with each and every guest’s request.
To remain the Reception Counter and to answer all incoming calls.
To perform shifts duties according to the duty roster.
To check out guests according to established procedures, and ensure all payment or vouchers are collected. Etc…..

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education A level
Areas of study Hospitality
Professional experiences Recent graduates
Languages essential Korean (Primary tongue)
English (Working level)

Essential and optional requirements

Good communication and problem solving skills
Excellent command of English and Korean ( verbal and written)
Organized , goal oriented , accountable and motivated to develop him/herself
Passionate about guest relations & service
Friendly, hard working and service minded. Interested in cuisine and beverage. Willing to work shifts
Open to cultural differences.

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