Front Office Associate

Job description

Key tasks

Prime Function:

 Prime Function:

 Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
 Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
 Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
 Any matter which may affect the interests of ACCOR should be brought to the attention of the Management.

Key Responsibilities:

People Management

 Provide effective support to the team to enable them to provide effective and efficient services.
 Respond to customer queries by resolving issues in a timely and efficient
Manner to ensure customer satisfaction.

Financial Management

 Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

 Ensure quality and appropriateness of customer service provided.
 To maintain Front Office log book and shift reports.
 Respond to inquiries and resolve problems in an effective manner.
 Ensure all guests receive a swift, smooth, professional and friendly check in and check out
 Ensure quality in all aspects of the job.
 Maintain record of all banquet and any other functions in the hotel.
 Liaise with other departments for the resolution of day-to-day administrative and operational issues.
 Carry out other duties which naturally fall within the reasonable expectations of
the post.
 Adhere to the Procedures & Standards Manual.
 Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
 Liaise with Housekeeping for the Room Status.
 Handle additional responsibilities as and when delegated by the Management.