Executive Neat & Tidy (Executive Housekeeper)

Job description

Key tasks

You are the definition of quality. All aspects of your working life are polished. Neat & Tidy is your language.
Reporting directly to our SO GM you will be managing all aspects of the Housekeeping Department: room service, turn-down, houseman and public areas.

You will need to:
- Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced
- Schedule staff according to forecasted occupancy
- To ensure all Work Health & Safety procedures are adhered to and maintained
- Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
- Maintain productivity and labour cost goals
- Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment
- To plan, organise and keep an accurate record by room of all additional (spring or deep) cleaning carried out to ensure maximum cleanliness and logical work patterns
- Be responsible for the handling of guest laundry and lost property in accordance with Hotel Policy
- To ensure corridors and back of house areas are cleaned to standards

Desired profile

Skills

Level of Education Others
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

- Previous experience in a similar role is highly advantageous
- High level of attention to detail
- Highly effective time management skills
- Excellent communications skills, both verbal and written
- Familiarity with luxury service standards is preferred but not required
- Previous experience with Opera PMS or a similar role is preferred