Executive Housekeeper

Job description

Key tasks

General Missions
'• Guarantees the quality and hygiene of the floor service offered to the client
• Is in charge of the management of the floor staff.
• She is the 'hostess' and ensures the comfort of her guests. • Adopts the right behaviors and attitudes in the spirit of Service ibis Styles and around its values: Modernity, Simplicity, Well-being '
Main responsibilities
Customer relationship
'• Respects the privacy of the client when carrying out his work
• Take into account the habits of regular and / or long-stay clients
• Manages customer complaints when they have not been taken care of by his employees
Business technique / production
'• Guarantees, at all times, the hygiene, the quality of the cleaning, the respect of the service delivery (welcome products ...) and the safety of the premises
• Ensures that rooms and common areas are constantly clean and pleasant
• Supervises room maintenance with technical management
• Ensures the quality of service of external service providers (linen rental, cleaning ...)
• Coordinate the allocation of rooms with the reception team '
Team management / transversal involvement
• Develops its employees by bringing them to their best level of skills and accompanying them in their professional development.
• Ensures the involvement and motivation of his team, taking into account everyone's expectations
• Manages the work schedule of his team in compliance with social legislation
• Ensures the good behavior and irreproachable behavior of the staff under his / her responsibility • Listens, Informs, consults, implicates and empowers his team on the life of his establishment and the network.
Commercial / Sales
'• Guarantees the quality of the services offered (hospitality products, etc.)
• Ensures the client's information on the services offered in the establishment, when requested by the institution
• Is the guarantor of the quality of service, respect in every respect the quality promise of the brand '
Management
'• Manages all expenses related to cleaning and hospitality products
• Contributes to the optimization of energy costs
• Optimizes the organization of its service by ensuring the adequacy between the workforce and the workload
• Ensures the updating of the dashboards (state of the rooms, linen inventory, welcome products ...), analyzes them and sets up action plans '
Hygiene / Safety of persons / Environment
'• Ensures the respect of the rules of hygiene, cleanliness and security of the goods of the customers
• Applies and enforces hotel security rules
• Ensures respect for the commitments of the sustainable development policy taken on the establishment (energy saving, recycling, waste sorting ...) '

ibis Styles and its people

Simplicity
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.

Quality
Extended multi-skill training designed to create all-round.

Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.

Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Opéra