Digital Platform Manager - Payment, Reward & Mobile/Browser Lead - Hang Seng Bank (HK)

Job description

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Digital Banking

Well recognized in industry with ‘Best Mobile Banking Service Award’ in The Asian Banker Hong Kong Awards 2022 and ‘Outstanding Digital Banking Service’ in the Capital Outstanding eCommerce Awards 2021/22, Hang Seng Bank’s acclaimed mobile app and creative digital capabilities continues to innovate and provide trusted banking, investment and wealth management services, taking care of individual’s financial needs anytime, anywhere.

Join our Digital Banking Team, be part of the WPB transformation to accelerate in today’s digitalized financial services ecosystem. Together, we’d champion innovative, seamless, convenient, best-in-class and hyper-personalized experience as well as customer-centric journey to over half of the Hong Kong adult population.

We are currently seeking high caliber professionals to join our team as Digital Platform Manager – Payment, Reward & Mobile/Browser Lead .

 

Principle Responsibilities

·  Responsible for enhancing the capabilities of digital platform, developing customer-focused digital experience, formulating various recommendations, and coordinating digital platform development & maintenance.
·  Shape and execute digital platform initiatives and roadmap; include but not limited to digital payment, uplift customer engagement and loyalty, define and encourage best practices for the digital platform.
·  Accountable for continuously improving core experience on the mobile and desktop e-banking using insights from Net Promoter Score (NPS), usability testing and direct customer feedback.
·  Work closely with various teams (such as business stakeholders, UXUI design, IT, transformation, and risk stewards) to ensure a coherent overall experience for customers including easy access and navigation to the digital journeys.
·  Work closely with commercialization team to ensure new features are being commercialized to drive up mobile active and engagement numbers.
·  Keeping abreast of market and regulatory changes and timely executing enhancement and other risk-based diligence.
·  Review the business performance after the launch of the projects.

Requirements

·  University degree, relevant qualifications in Finance, Technology, e-Commerce etc. is preferred
·  At least 5 years of product management / project management / business analyst relevant experience, preferably with exposure to banking or financial sector
·  Extensive experience with a business background and have a deep understanding of customers, digital opportunities, the company's value proposition for its products, and the technology context and strategy required to differentiate those products in the marketplace
·  Effective communication skills for navigating through business/ product requirements, differences of opinion on approach
·  Strong business acumen and analytical ability, demonstrates flexibly when addressing shifting or competing priorities
·  Strong sense of ownership and servicing mind-set, proven ability to build strong relationship across stakeholder groups
·  Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
·  Tech savvy and with experience in Agile working model is preferable 
·  Good command in both written and spoken Chinese and English, knowledge of the Mandarin is a plus
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

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