Incentives Senior Manager

Job description

Job description

Job purpose:

This role will conduct a very important Transformation Plan across the current and future commercial staff as part of the ambitious Channel Reconfiguration Programme, which aims to redesign the Branch Network footprint and service model, but at same time should consider the interaction model with the rest of channels (internal and outsourced) as per potential of markets across the country. Such strategic initiative jointly with the current commitments done with the FCA ( Financial Conduct Authority ) and trends for the talent attraction, will demand a transformation of the Incentive and Recognition schemes for Wealth Personal Banking Mexico. 

Main responsibilities:

·  Influence to have the best and the fairest variable pay, even with incremental PTU.
·  Transform, conduct and oversight the right implementation of the new reconfiguration channel strategy, and the respective incentive upgrade.
·  Ensure appropriated scorecards, timely updated, through right technology from Regional Managers to Front Line Staff.
·  Communicate and train about the new ways of working for the respective branch models, aligned to new Incentive scheme (aligned to global principles).
·  Ensure the best data quality and process, for continuous improvement mainly driven by data analytics.
·  Proactive design and oversight of the branch network footprint and Incentive schemes as per strategic evolution.
·  Improve employee satisfaction (eNPS), through continuous feedback from channels
·  Timely attendance of requirements from internal customers (product and channels).
·  Conduct and supervise the right execution for training as per business needs, well aligned to strategy.
·  High engagement with Heads of Channels local and global to keep alignment of strategic actions in the channel reconfiguration programme
·  Lead and supervise BAU process, project implementation and business outcome with special scrutiny where is a capital plan.
·  Ensure appropriated quality and effective control environment.
·  For Variable Pay: oversight and analyze historical payments and back-test of new rules to ensure right outcome for business, customers and employees

Requirements

High appreciated:

·  Financial acumen and outstanding statistics skills
·  Experience on Sales (ideal, but not mandatory)

Knowledge:

·  Internal and external regulation

Skills:

·  Leadership
·  Negotiation
·  Well organized
·  Transformation and innovation
·  Strategic mindset
·  Curious and challenging
·  Analytic
·  Agile to implement. High sense of urgency
·  Fluent in English to present and debate
·  Software, hardware:
·  Microsoft office y Excel (advanced)

Rating:

·  Top/Strong, Performance
·  High integrity and background.

 

At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.

HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.

At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”