Assistant Manager Operations - KYC Services - HSBC Operations, Services and Technology - TKH

Job description

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

· Responsible for meeting customer expectations and PLA standards for the overall team.
· Assist the team in comprehending complex ownership structures.
· Act as a KYC knowledge centre to the team and ability to resolve queries pertaining to high risk KYC profiles.
· Interpret regulatory/policy changes and communicate their implications to the team. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures.
· Keeping abreast of developments within the financial regulatory environment and proactively educate the team on the same.
· Work in tandem with the Quality Control team to ensure overall high quality profiles emanating from the team and address quality issues to meet the established performance standards.
· Interfacing with Client Liaison Group, Compliance, Front Office and Relationship Managers where applicable especially on matters that involve escalation of pending and ageing profiles.
· Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner. Develop and maintain excellent professional relationship with all stake holders.
· Lead and motivate a team in a challenging environment and assist the team in facilitating greater efficiency and timely production of high quality KYC profiles.
· Provide adequate training from a client due diligence perspective and develop a team of global KYC professionals.
· Provide timely and effective feedback on performance to the team on job objectives and mentor team members to achieve the expected performance standards.
· Plan for effective utilization of resources and exhibit complete ownership of the business.
· Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management.
· Ensure zero operational / reputational loss.
· Facilitate continuous improvement of work flow, customer service, personnel development through various initiatives like process re-engineering, training, sharing best practices etc. in conjunction with peers and line management.

Desired profile

Qualifications :

·  Excellent understanding of KYC, financial regulatory environment and AML risk implications (D).
·  Previous KYC experience (D)
·  Thorough understanding of legal structures of various client types: financial institutions, corporate, quoted companies, private companies, funds, SPV's etc (D).
·  Proven skill sets in analysing implications of mergers and acquisitions on legal identities & ownership structures of Corporate, FIs & Funds (D).
·  Sound knowledge of financial regulatory requirements (D).
·  Ability to interpret complex changes in regulatory guidelines and assess impact (D).
·  Excellent communication skills (E).
·  Team player and ability to manage people and performance (E).
·  Ability to handle crisis situations and take appropriate / timely decisions (E).
·  Ability to work well under pressure with high degree of accuracy (E).
·  Good understanding of MS office and proven skills on banking platforms (E).
·  Self-driven (E).

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***