Accounts Receivable and Cash Assistant Manager

Job description

Control and support Cash Application & AR (Cash Collection) Specialist functions

• Leverage technology and people to lead and support process improvement and simplification initiatives including TMI claims automation.

• Analyze process KPIs from CRM or provided by Process Control to guarantee SLA's or propose process improvements

• Manage Cash Application & AR Specialist and ensure their workloads are correctly balanced

• Analyze Cash Application & AR Specialist performance to ensure that all necessary tasks are completed in accordance with specifications and deadlines (monitoring the team's performance)

• Coordinate Cash Application & AR Specialist internal meetings

• Review escalated service requests, assisting the team when either they cannot fulfill SLA's

• Identify areas for development /training within their team

• Liaise with relevant parties for escalated issues related to:

• Customer cash collection: with AM Customer Facing/ DT Financial Operation

• Payment reconciliation: with Capgemini/ DB

• Payment deduction: with AM Trade Terms

• Manage Debtors Specialist and ensure their workloads are correctly balanced

• Reconcile e-VAT, as e-VAT coordinator

• Delivery generation prior to billing: with AM Stock Management

• Open Billing (e-invoice not sent / hardcopy not printed): with AM Process Contr

KPI/SLA (TBD):

• % un-alloct to total Debtors by end of month (% will be defined together with CD Controller based on current condition)

• % overdue invoice cleared between Wed – Fri to position of new overdue in Wed (the same as AM CF)