Customer Service Executive (1-year Contract)
Singapore Marketing
Job description
SINGAPORE-TUAS SOUTH AV(SGP)
Job Description
· Respond to customer enquiries on product availability and pricing enquiries.
· Process all orders received and coordinating of shipments both local and overseas.
· Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic
· Verify products and pricing accuracy, endorse and acknowledge receipt of orders.
· Data entry of all orders into system with accuracy by the stipulated order cut-off time.
· Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders.
· Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume.
· Coordinate with customers and respective departments personnel on export shipments; self-collection and/or delivery of orders.
· Generate, check and collate all shipping documents and dispatch to consignees.
· Attend to customer complaints and coordinate feedback and investigation findings.
· Maintain strong business relations and close contact with customers.
· Provide back up support in absence of colleagues in the team.
· Liaise with various departments on customers’ enquiries on products.
· Maintain records and references for internal and external audits.
· Participate in maintenance of Quality & HSE Management Systems (ISO 9001, 14001 & 18001).
Offer ID
11618BR
Country
Singapore
Contract duration
10
About us / company profile
Give your best to better energy and make the commitment with Total. With over 500-plus professions in 130 countries, we offer high safety and environmental standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by 100,000 employees: to make energy better each and every day.
Candidate profile
· Degree / Diploma holder in any discipline or equivalent
· Experience in order processing and customer relations.
· Possess good interpersonal and communication skills.
· Conversant with Microsoft Office.
· Initiative and forthcoming with ideas for continuous work improvements.
· Must be a team player and willing to share load & experiences.
· Knowledge of International Trade Terminology (Incoterms, UCP 600), etc.
· Knowledge of various payment terms in international trade.
· Willing to work in Tuas area
· Company transport provided at designated pick-up points
· Commit to work for 1-year fixed term contract
Métier
Admin Sales Support/ Trading
Job Title
Customer Service Executive (1-year Contract)
Duration unit
Years
Branch
Marketing & Services
Region, department, area
Singapore
Functional discipline
Sales
Experience level required
3 - 6 years
Employment type
Fixed term position
Affiliate (if known)
TOTAL OIL ASIA-PACIFIC PTE LTD
Interview location
Tuas South Avenue 14
Workplace location (Precisions/Keywords)
Tuas South Avenue 14