LP Customer Service Associate

Job description

Half of the fun of Sierra is the thrill of the find. And the other half is putting the products to use on an actual adventure. Same with working here. It’s an environment of endless possibilities, where everyone is empowered to think on their feet, evolve our processes, and embrace the many opportunities that come with the unknown.

If this sounds like you, come work with us. Come Discover Different.

Posting Notes: Sierra Trading Post Store 0054 || 1805 N. Tomahawk Island Dr || Portland || OR || 97217

 

 

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

Responsibilities:

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Provides prompt, courteous and knowledgeable service to internal and external customers

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Engages customers, providing support and creating a positive shopping environment

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Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence

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Observes proper checkout procedures for customers and Associates

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Communicates shrink-related concerns to Store Management and Loss Prevention

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Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.

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Coordinates and executes shrink-related activities in partnership with Store Management

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Supports and participates in store shrink reduction goals and programs

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Promotes a culture of honesty and integrity; maintains confidentiality

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Encourages Associate use of shrink reduction resources

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Promotes safety awareness and supports maintenance of a risk-free environment

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Follows through on commitments; accomplishes goals with minimum supervision

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Adheres to all labor laws, policies, and procedures

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Performs other duties as assigned

Requirements:

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Excellent communication skills and sound judgment

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Ability to respond appropriately to changes in direction or unexpected situations

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Team player, working effectively with peers and supervisors to accomplish tasks

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Able to work a flexible schedule to support business needs

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0-2 years retail or security experience

At Sierra, we embrace the unknown⁠—and support each other on the journey. Every day is a chance to reinvent what’s possible within our stores. We’re not afraid to scale mountains to Discover Different. That kind of fearless attitude extends throughout the entire TJX family, which includes TJ Maxx, Marshalls, HomeGoods, and Homesense.

Discover Different also means that we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

 Posting Notes: Sierra Trading Post Store 0054 || 1805 N. Tomahawk Island Dr || Portland || OR || 97217

Nearest Major Market: Portland Oregon
Job Segment: Loss Prevention, Customer Service, Security