HR Service Centre Advisor ( Cases) - (5 months FTC)

Job description

Are you a people person with a passion for providing exceptional support? Join us at TJX Europe as an HR Service Centre Associate at our vibrant new Head Office in Watford, where you'll be at the forefront of delivering outstanding service to our associates across the company.

FTC 1st July- until December 31st 2024 

Hybrid- 2-3 times a week working from home  

This role will be supporting our employees across the business through their employee life-cycle 

Job Summary 

This role is responsible for the smooth delivery of HR Service Centre transactions by resolving issues and questions from associates either on the phone, email, or face to face.  You will work with multiple systems and have a large volume of manual transactions to deliver exceptional customer service to our associates. 

Volume is high so you will need to have good attention to detail, be accurate and compliant and take pride in your work. Contribute with suggestions to improve the service and processes by working closely with your team. 

You will work with many associates across the department and the business by providing process led transactions which are measured against the HR Shared Services catalogue against the performance dashboard. 

Key Responsibilities 

Service Delivery  

• Log and manage cases in the HR case management system 
• Complete system-based HR transactions against Service Level Agreements 
• Help, support and resolve all queries from emails, face to face or telephone calls  
• Provide consistent and expert advice in line with HR policies and country legislation 
• Create and issue contracts and letters as and when required 
• Ensure audit compliance is met with any transaction you process  
• Under the leadership of the HRSC Manager and Senior Advisors, prioritise transactions in line with Service Level Agreements and Customer needs  
• Manage and maintain accuracy in all your correspondence  
• Ensure you remain up to date with HRSC processes and procedures 
• Identify opportunities for process improvement and make the process improvement manager aware of any issues 
• Work on improvements with the HR Service Centre Manager 

Other 

• Support other areas of the HRSC with calls and emails in peak periods 
• Ensure the materials used to support the processes are up to date 
• Attend Training and upskill sessions delivered by the HRSC Manager 
• Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems  

Key Skills, Knowledge & Experience 

• Customer focused 
• Able to work to tight deadlines 
• Accuracy is critical in this role 
• Attention to detail is essential  
• Ability to work accurately under pressure while maintaining high customer service standards  
• Excellent communication skills both written and oral 
• Excellent IT skills with knowledge of Word and Excel 
• Positive and confident approach  
• Ability to assess and judge when a transaction is more complex and requires additional support  
• Ability to spot patterns and identify where there is an opportunity for improvement 
• HR Professional education or qualification is ideal 
• A strong and broad knowledge of HR processes in a HR Service Centre environment would be an advantage 

At TJX Europe we’re committed to building an inclusive culture where all our associates feel welcome, valued and engaged. It’s the diversity of our associates that drives our success, and we welcome and encourage applications from everyone that wants to be part of our growing business.

We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It’s our way of empowering you to make your career here.