Service Administrator

Job description

At thyssenkrupp we have more than 155,000 employees in nearly 80 countries and annual sales of €43 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

Service Administrator
thyssenkrupp Elevator Corp,
Charlotte, {region10547}

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group's global activities in passenger transportation systems. With sales of 7.2 billion euros in fiscal 2014/2015 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world's leading elevator companies from scratch in a mere 40 years' time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers' individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 900 locations around the world provide an extensive sales and service network to guarantee closeness to customers.

thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Your responsibilities

thyssenkrupp Elevator Americas is currently seeking an experienced Service Administrator in Charlotte, NC.

Essential duties and responsibilities:

·  Perform Install Base maintenance as needed
·  Creates safety inspection tickets and assigns job tickets to mechanics as needed
·  Updates on-call lists, sends detailed notification to TK Communications daily. Checks technicians in/out, sends down car listing and communicates information to Regional Dispatch and supervisors
·  Provides status to NTL and customers on open work orders, and completed callbacks. Updates PM ticket with the monthly work order #
·  Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Includes reviewing open ticket reports and submitting to dispatch
·  Assists mechanics with ITS downloads, PDA troubleshooting and PDA ordering, brochures and tools. May include ordering new phones and replacements
·  Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)
·  Completes manual payroll entry forms, daily DVR processing and cost corrections. Includes monitoring pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets and Manual tickets
·  Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices
·  Performs research and review for Service Manager; which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, WIP, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls. Tracks Job Sight audits
·  Sends copy of down payment checks to regional AR. Submits checks sent to branch for service to lockbox
·  Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation)
·  Prepares badging applications and tracking
·  Prepares special reports for high profile customers and provide NTL with updates and RFI's
·  Reviews WIP report (weekly) and submits to regional billers
·  Reviews invoice on-hold reports and works with Regional Procurement Department to correct
·  Opens and distributes mail and faxes; codes local AP invoices and forwards to accounts payable department; manages fleet vehicles and submits change forms to LeasePlan; order uniforms. (N/A if branch has office manager or warehouse support.)
·  Performs other duties as assigned

Your profile

·  High School Diploma or GED required at minimum. 2+ years college experience preferred
·  Proficient in Microsoft Office: Excel, Word, and Outlook
·  Strong Communication skills: Written and verbal
·  Accounts Payable experience required
·  Payroll experience a plus
·  Time Management, Organizational skills, and Multitasking skills is a must
·  Works well under pressure
·  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

About thyssenkrupp
At thyssenkrupp we have more than 156,000 employees in nearly 80 countries and annual sales of €39 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

About thyssenkrupp Elevator Corp

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group's global activities in passenger transportation systems. With sales of 7.2 billion euros in fiscal 2014/2015 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world's leading elevator companies from scratch in a mere 40 years' time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers' individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 900 locations around the world provide an extensive sales and service network to guarantee closeness to customers.

thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Your responsibilities

thyssenkrupp Elevator Americas is currently seeking an experienced Service Administrator in Charlotte, NC.

Essential duties and responsibilities:

·  Perform Install Base maintenance as needed
·  Creates safety inspection tickets and assigns job tickets to mechanics as needed
·  Updates on-call lists, sends detailed notification to TK Communications daily. Checks technicians in/out, sends down car listing and communicates information to Regional Dispatch and supervisors
·  Provides status to NTL and customers on open work orders, and completed callbacks. Updates PM ticket with the monthly work order #
·  Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Includes reviewing open ticket reports and submitting to dispatch
·  Assists mechanics with ITS downloads, PDA troubleshooting and PDA ordering, brochures and tools. May include ordering new phones and replacements
·  Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)
·  Completes manual payroll entry forms, daily DVR processing and cost corrections. Includes monitoring pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets and Manual tickets
·  Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices
·  Performs research and review for Service Manager; which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, WIP, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls. Tracks Job Sight audits
·  Sends copy of down payment checks to regional AR. Submits checks sent to branch for service to lockbox
·  Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation)
·  Prepares badging applications and tracking
·  Prepares special reports for high profile customers and provide NTL with updates and RFI's
·  Reviews WIP report (weekly) and submits to regional billers
·  Reviews invoice on-hold reports and works with Regional Procurement Department to correct
·  Opens and distributes mail and faxes; codes local AP invoices and forwards to accounts payable department; manages fleet vehicles and submits change forms to LeasePlan; order uniforms. (N/A if branch has office manager or warehouse support.)
·  Performs other duties as assigned

Your profile

·  High School Diploma or GED required at minimum. 2+ years college experience preferred
·  Proficient in Microsoft Office: Excel, Word, and Outlook
·  Strong Communication skills: Written and verbal
·  Accounts Payable experience required
·  Payroll experience a plus
·  Time Management, Organizational skills, and Multitasking skills is a must
·  Works well under pressure
·  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Our offer to you

We work together closely and respect each other, for over 200 years now and up till today. If that is just as important to you as it is to us, apply now!

To learn more about thyssenkrupp in North America, please visit our website:
https://www.thyssenkrupp-north-america.com

Our offer to you

We work together closely and respect each other, for over 200 years now and up till today. If that is just as important to you as it is to us, apply now!

To learn more about thyssenkrupp in North America, please visit our website:
https://www.thyssenkrupp-north-america.com