VIE Ethiopia - Airline IFE Technical support Engineer (H/F)

Description de l'offre

Avionics activity supplies flight avionics, electrical power generation and conversion, and in-flight entertainment and connectivity systems. It encompasses training and simulation solutions for air, land and joint forces as well as microwave and imaging subsystems.

Thales InFlyt Experience (IFE) products offer end-to-end solutions that support our customers before, during and after the flight. Thales supplies in-flight entertainment and connectivity experiences to more than 60 airlines around the globe and as a trusted airline partner is committed to building its position as an industry leader. We are proud that our InFlyt Experience systems are used by over 274 million passengers a year.

We are currently lookinf for a VIE (Volonteering for International Experience) as Airline IFE technical support Engineer based in Addis Abeba, Ethiopia (24 monthes).

Duties
· Closely work in cooperation with the Thales Field Support Engineer already based in Addis Ababa, both reporting to the Thales Customer Support Manager based in Toulouse
· Provide timely in-airline and on-wing support on Thales IFE system, such as fly-along support, entry-into-service support, in-service fault finding and diagnosis
· Due to service pattern of aircraft, such services may be carried out during irregular hours or during off duty days
· Provide quality information and communications to customers for proper operation and/or good understanding of issues
· Provide added value feedback to Thales IFE in terms of issue encountered, analysis results and possible improvement plan
· Proactively communicate and interface with customer
· Customer care - Monitor and timely report any possible sources of Customer dissatisfaction (technical, logistics, repairs, media content, communication…)
· Work closely with Thales IFE Technical Support team on all technical issues related to IFE system
· Ensure good communication with Toulouse based regional team and central office based in Irvine California & Orlando/Melbourne Florida
· Perform other reasonable related duties as assigned by immediate supervisor or upper management
Qualifications Required
· Engineering school – electronics, aeronautics, computer science, network engineering
· Fluent in English - spoken & written
· Very good personal relationship skills, resourceful, customer satisfaction oriented
· Capability to adapt to Aviation environment, its complex and strict procedures and processes
· Capability to understand, learn and follow technical instructions and specific documentations
· Familiarity with Aircraft Maintenance documentation is a real advantage (AMM, SB, SIL…)
· Very good computer skills – Linux & Android environment knowledge appreciated
· Must pass extensive security, and background checks
· Must be available for all shifts
· Must be able to travel internationally