Junior IT Service Desk Technician

Job description

· Join a Defence and commercial leader, building upon your IT skills
· Career progression opportunities + focus on work/life balance
· Sydney Olympic Park - close to public transport

Developing Your Career

We're committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you'll have a myriad of opportunities within our diverse, global organisation.

About the role:

You will be in a fun, supportive and creative environment where you will be expected to utilise your problem solving and superior customer service skills.

As a member of the Service Desk team you will provide 1st level support with the aim of meeting Service Level Agreements. Thales will provide the necessary ‘on the job' training, you will be working with a buddy, training you on the help desk issues that arise.

Key responsibilities:

· Communicate with customers on system outages/faults over the telephone and email
· Log, monitor and manage customers' Incidents and Requests for assistance to ensure that Service Level Agreement targets are met
· Use Remote access tools to support customers
· Provide basic VPN support and mobile handset support to corporate users.
· Install software using remote tools

Key Skills and Experience:

· Impeccable communication and customer service skills along with a strong work ethic and a high attention to detail
· Previous experience in a Customer Service role
· Experience troubleshooting hardware and software with a working knowledge of Microsoft Operating systems including windows 10, Microsoft Office applications, Visio and project would be a real bonus

Special requirements:

You must be able to obtain an Defence Security Clearance and access information covered by the International Traffic in Arms Regulations.

Who we are:

Thales is a global company and a technology leader in the defence, security, aerospace and transport markets. We have 3,300 staff in Australia who design, develop and support equipment, systems and services to meet complex technical and security requirements.

Our capabilities include protected vehicles, soldier systems, naval communications, air traffic management, munitions, sonar systems and electronic warfare.

For more information, please go to our website at http://www.thalesgroup.com.au/

Interested? Please click on the ‘Apply' button below.