Bilingual Customer Support Specialist (German/French/Italian)

Job description

Description

The Role

Tesla Inc is looking for a Bilingual Customer Support Specialist to work on one of the most progressive vehicle brands in the world. This position is responsible for providing a high level of customer service assistance to English- and German-speaking customers, so the ideal candidate will require a strong level of customer service skills and experience. This position requires collaboration with Tesla Sales, Service, and Delivery to proactively improve the owner experience for a rapidly growing customer base.

The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns.

Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of ownership is a true pleasure.

Responsibilities

·Provide highest level of customer support by answering inbound phone calls and emails

·Resolve administrative changes/adjustments to customer accounts

·Review and assess necessary documentation for customer support issues

·Evaluate the needs of customers and work in a creative, pro-active manner to resolve customer issues

·Provide an exceptional experience to our customers on a day to day basis

·Accurately record issues and data into CRM / Vehicle Support System

Desired profile

Requirements

·Minimum 2 years of relevant work experience

·Proficient in English and German languages

·Excellent written and oral communications skills

·Excellent customer service skills

·Ability to effectively prioritize and multitask

·Fluent in customer management systems and MS Office Suite

·Administrative duties and customer service experience is a must

·Ability to follow oral and written instructions with attention to detail

·Willingness to learn new and innovative automotive technologies

·Willingness to assist and teach others on the team

·Establish and maintain positive, cooperative, working relationships

·Work in a team-based environment and achieve common goals

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