Oracle Supply Chain Business Analyst

Job description

1.

JOB IDENTIFICATION

Job Title:

Oracle Supply Chain Business Analyst

Business Unit:

TUK

Department:

SSO/Business Systems Support

Date Written:

8 th March 2018

2.

REPORTING RELATIONSHIPS

Directly Reports to:

Business & Relationship Manager

Indirectly Reports to:

Regional Manager

3.

JOB PURPOSE (summary of outputs of the job)

Business facing role – this job's purpose is to support the supply chain domain in a business context within one of the Europe region, liaising with the business and the development programme to identify, progress and champion business change using the Oracle R12 ERP system as a catalyst through either business process changes or implementation of new functionality. This role is the Single Point of Contact for Change and Improvement as well as day to day Operational support on business process improvements.

A key aspect of this role will be requirements gathering and participation within the development programme to champion the business requirements.

4.

KEY ACTIVITIES

· Working under the Co-ordination of the Business & Relationship Manager within the development roadmap
· Expert in the Business Processes in respective Domain(s)
· Key Pivotal position between the business, program team and the solution stream lead
· Works with the business to describe and evaluate business Requirement
· Ensure that the Business Requirement is well understood and relevant within the business and solution context
· Working closely with the Change Analyst with the list of prioritised business requirements
· Review & Identify business process opportunities
· Ability to understand, analyse, rationalise and document the business request/process
· Ability to challenge stakeholders on their expectations and articulate back reasoning
· Perform the role of Single Point of Contact (SPOC) by Domain within that Community of users
· Strong liaison and working relationship with Domain ERP System Analyst
· Establish open communications with all relevant stakeholders of the end to end processes
· Provide guidance and instructions and assist peers with new ERP related applications interfaces and processes.
· Provide Knowledge Transfer documentation, Training and assistance to key users and end users as required
· Participates in reviews, validations and developments of functional specifications
· Responsible for the System Integration Testing & User Acceptance Testing of enhancements/changes
· Assists/provide guidance to the end users in testing phases as required
· Build & Develop business relationships
· Work with the Power BI cube team and support the business with their requirements
· Awareness of new and emerging technologies
· Provide support in Geographical areas under the GEOS region
· Responsible to liaise with the Business Process Owners, Key users within all local entities under the given region
· Ensure day to day business as usual priorities are articulated from the business to the GEOS program and support teams
· During reimplementation or new roll out, establishes communications with the new Business Process Owners and Key Users to ensure awareness of the impacted areas/expectations in regard to the solution, functionalities, processes
· Facilities the liaison between the key entities and the teams to prepare and get ready for end to end expectations, support team, tools, etc.
· Follow the department change processes to ensure compliant with SOX expectations
· Future Opportunity to develop skills in other domains
· Participation on on-going training

PERSON SPECIFICATION

5.

QUALIFICATIONS (professional, technical, academic)

Essential:
· Relevant domain experience; Day to Day Experience working in the specific domain
· ERP Domain qualifications and or Experience in a supply chain environment
· Strong working knowledge of Oracle EBS 12.x within the domain

Preferred:
· Significant domain experience on Oracle EBS
· Formal Oracle training in one or more domains
· Formal business analysis qualification

6.

EXPERIENCE/SKILLS/KNOWLEDGE

Essential:

Solid customer service / client facing experience

Facilitation skills (workshops, scenario building)

Demonstrable business process knowledge/skills including process flows and best practice

Relevant experience in business support within a tier 2 multi-site ERP environment

Demonstrated good working knowledge of MS Office desktop applications (Word / Excel / Powerpoint, PowerBI)

Delivery of end-user training

Strong Business Relationship and Excellent communications at all levels

Preferred:
Recent ERP implementation

Oracle R12 - including the breakdown of all sub - modules known

7.

TECHNICAL/GENERAL COMPETENCIES

Essential:
· Business Process Expert
· Domain knowledge
Desirable:
· Oracle, SQL / PLSQL, Oracle databases
· ‘As Is' and ‘To Be' scenarios/practices

8.

PERSONAL QUALITIES

Required for position:
· Have exceptional planning, time-management & communication skills
· Flexible working hours during peak business periods
· Ability to work independently and as part of team as required
· Ability to learn quickly, pick up new techniques & principles & implement them appropriately
· Enjoy working in a fast-paced environment where priorities can change often
· Show strong initiative, proactive and persuasive
· Enthusiastic and Energetic
· High attention to detail
· Strong Customer Service ethic and presentation
· Possibility of travelling to our remote sites as required including overnight stays