Customer Service Representative

Job description

Solvay's Composite Materials Global Business Unit is a top tier supplier to the aerospace engineered materials market known for our technology leadership and the value the GBU brings to our customers: scale and technical capability, profitability in the top quartile of peers, double-digit earnings growth in previous business cycles. The GBU ambitions to become the leading supplier of value-added composite material solutions to the emerging industrial market.
The Customer Service Representative (CSR) acts within set guidelines to serve as a liaison between customers and manufacturing facilities. The CSR translates customer requirements into internal and external actions. Position reports directly to the Customer Service Lead and acts as a coordinating link between the customer and all internal plant functions. The Customer Service Representative is responsible for translating customer demand to planning, certification, and shipping. Successful translation results in superior customer service while maintaining operational effectiveness. The CSR is expected to achieve results without corresponding authority and does this by communicating customer requirements throughout the organization.

The Customer Service Representative's responsibilities could include: contract review, purchase contract entry, order change management, expediting, managing customer safety stock, using customer input / information for demand and order management, quoting, coordination of new product qualifications, researching and issuing customer credits and responding to customer complaints. The CSR is responsible for the direct interface and support of planning/scheduling and quality to insure specifications and contractual requirements are met.

KEY RESPONSIBILITIES
· Coordination of new product qualifications
· Research and issuing customer credits
· Expediting urgent orders utilizing the escalation process
· Utilizing customer specified EDI systems for demand and order management
· Participate in process improvement initiatives and other related duties as assigned
· Responsible for material returns

Desired profile

Qualifications :

·  Minimum high school or equivalent education; some college preferred
·  Minimum of 3 years' experience as a customer service representative/specialist in a fast paced manufacturing environment.
·  Experience will include working in an ERP environment with strong team work skills and cross functional experience.
·  Experience using an large ERP system required; SAP experience a plus.
·  Aerospace experience a plus.
·  Proficient in Microsoft outlook, Word, Excel and Powerpoint
·  Must have very strong written and verbal communication skills
·  Ability to travel to customers when needed

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