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Offers “Solvay”

Expires soon Solvay

Customer Service Representative

  • Internship
  • Shanghai, CHINA
  • Energy / Materials / Mechanics

Job description

Solvay is a science company whose technologies bring benefits to many aspects of daily life. With more than 24,100 employees in 64 countries, Solvay bonds people, ideas and elements to reinvent progress. The Group seeks to create sustainable shared value for all, notably through its Solvay One Planet plan crafted around three pillars: protecting the climate, preserving resources and fostering better life. The Group’s innovative solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices, health care applications, water and air purification systems. Founded in 1863, Solvay today ranks among the world’s top three companies for the vast majority of its activities and delivered net sales of €10.2 billion in 2019. Solvay is listed on Euronext Brussels (SOLB) and Paris and in the United States, where its shares (SOLVY) are traded through a Level I ADR program. Special Chem produces fluor and rare-earth formulations for automotive, semi-conductor, and lighting applications. With its industrial know-how, global presence, and R&I proximity, Special Chem has positioned itself as a strategic partner for the automotive sector as a producer of materials used in emission control catalysis and aluminum brazing, and as a producer of cleaning and polishing materials for electronics.

Job Overview and Responsibilities:

-Effective and accurate processing of customer orders including order encoding, tracking, and

coordinating to meet customer demands.

-Co-ordinates with planners and logistics to ensure product availability and timely shipment of


-Provide the customer with all relevant and requested information and document

-Solve daily operational issues to ensure general customer satisfaction.

-Maintain related master data in the SAP system.

-Record customer complaints in the CRM system and contribute to complaints resolution.

-Follow the planning of tolling business, including RM purchasing, production, delivery, and stock.

-Perform operation of the tolling orders as a back-office supply chain.

-Keep accurate records and reports.

-Grant efforts to the assigned KPI achievement.

-Establishes a pleasant and helpful window for customers to place orders.

-Other on-job tasks assigned

Education and Experience:

-College degree or above.

-At least 3 years of relevant working experience in Customer Service, Logistics or Supply Chain.


-Good ability to order management

-Knowledge of business and customer service

-Knowledge of Incoterms and customs

-Knowledge of Tolling business

-Customer-oriented with a strong service mindset

-Be responsible, willing to work under pressure

-Be flexible with the ability to learn

-Good communication & coordination skills

-Knowledge of Microsoft Office software

-SAP knowledge (or other ERP system) is highly preferred

-Fluent in English speaking and writing