Customer Account Rep I

Job description

Solvay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.

Solvay is a multi-specialty chemical company committed to developing chemistry that addresses key societal challenges. We innovate and partner with customers in diverse global end markets. Soda Ash & Derivatives is the world’s largest producer of soda ash and sodium bicarbonate, sold primarily to the glass industries and also used in detergents, agro, food and feed industries. It provides resilient profitability thanks to good pricing, dynamics growing at mid-single digit rate, underpinned by high-quality assets.

Job Overview and Responsibilities:

The Customer Account Representative (CAR) is the primary contact for internal and external customers and is responsible for providing exceptional service and the attention required to obtain optimal customer loyalty.  The CAR is responsible for accurate order processing, aiding in the resolution of customer complaints and effective communication internally and externally.

•Manage the customer order to delivery process ensuring order accuracy and confirmation of on-time delivery
•Process returns, debits and credits
•Primary contact for internal and external customers for processing orders, complaints and inquiries
•Maintain and send customer reports as needed
•Receive and process sample orders
•Submit master data changes
•Perform monthly reconciliation of business (month-end close activities).
•Work independently with minimal supervision or assistance to perform assigned duties and responsibilities.
•Interface with businesses and Back Office to resolve order fulfillment issues
•Follow-up / investigate credit hold issues
•Handle customer document requests
•Professional interface with customers via phone, email and face to face
•Interface with business units to define and support customer requirements and standards
•Work with Planners to ensure terminal inventory is accurate, sales orders are posted in a timely manner and to make any inventory adjustments
•Provide on-call coverage after hours and weekends about once every 4 weeks
•Recruit and educate customers on E-Commerce portal
•Provide back-up coverage for other CARs as needed

Education and Experience:

•High School Diploma required.
•Bachelor’s degree preferred. 
•<= 3 years of customer service experience. Experience working for a chemical manufacturing organization a plus.
•Experience using an ERP system required, experience with SAP’s Sales and Distribution functions is highly desired.

Skills:

•Demonstrated ability and willingness to multi-task, manage, and work in a dynamic, fluid customer driven, team environment.
•Excellent interpersonal, communication, and customer service skills
•Excellent organizational and prioritization skills.
•Strong analytical and problem-solving aptitude.
•Ability to work scheduled on-call coverage after hours and on weekends about every 4 weeks.
•Ability to travel as required.