Spl Sys Engg-DWS Cisco Telephony

Job description

Responsibilities

Key Responsibilities –

·  Ensure delivery of tasks, support IPT Infrastrucutre adhereing to SLA, KPIS etc set such a way that they are controlled & monitored on time.
·  Effective analysis, ownership & responsibility is demonstrated while handling the incidents managing, monitoring alarms and generating tickets based on alerts.
·  Mitigate Organizational Risk: Continue documentation for every setup & new project with mapping of services to ensure to eliminate risks associated with in core infra services.
·  Contribute to the knowledge base, lesson learnt and shares them within stream members with appropriate documentation and sessions.
·  Govern Workflow: (a) Demand/Follow ticket for incident/requests (b) Timely cascade & synchronization of Releases and Change management managing communication with the business users
·  Demonstrate team coordination and mentoring. Strong service culture approach and good professionalism

Profile required

Mandatory Skills / Experience – -

Working Knowledge and Hands experience in the Oracle SBC, ECB and EOM.

·  Basic knowledge of Network and Security platform.
·  Knowledge on SBC/ECB planning, design and configuration from scratch for new projects.
·  The individual should have good knowledge on SIP Trunking concepts.
·  Good troubleshooting knowledge on VOIP related issues SIP and RTP.
·  Functional Understanding of SIP RFC 3261.
·  Basic understanding of SIP TLS, and SRTP.
·  Good Data and VOIP networking knowledge. - Basic to Intermediate level understanding of VMware and Service pilot or Zabbix monitoring tool concepts.
·  Good knowledge in design and implementation of Header and Message Manipulation Rules
·  Basic knowledge on ticketing tools - Oracle SBC/ECB log and Wireshark trace analysis added advantage.
·  Good to have cross domain knowledge on cloud , VMWare , Automation Datacenter technologies
·  Strong analytical, troubleshooting and communication skills

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you're joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 20000M3C
Entity: SG Global Solution Centre
Starting date: 2021/02/24
Publication date: 2020/11/30