Technical Support Engineer (w/m/d) 3rd Level for Fire Safety Systems

Job description

Job Description

Develop what will be important tomorrow.

The world never stands still. And new challenges arise every day. We see this as an opportunity to rise to them. For example, by asking: how can people's lives be improved? In Tokyo or Tallinn, Marrakech or Miami. Help us look for the right answers. Let's develop together what will be important tomorrow. With a passion for questioning things, for supplying ideas, intelligently driving things forward, and taking things into one´s own hands. All with the goal of helping society move towards a more intelligent future. Be it with technologies that reduce carbon emissions in cities or hyperintelligent robots. This is why we motivate our employees to pursue their projects with fervor, to analyze and question things. This is how we are able to tackle the most important projects and push them forward together. Welcome to our world.

We make real what matters. This is your role.

You are part of our headquarter technical support team at Smart Infrastructure
Building Products Fire Safety and you support our colleagues and external partners across the world in any technical issue regarding Siemens Fire safety and evacuation systems.

·  You work as a level 3 support engineer verifying the feasibility of different system applications in the pre-sales phase or analyzing technical issues/defects during the after-sales phase and find solutions for them
·  You document the individual requests and solutions and, in case of need, escalate them to other departments such as R&D, Quality Management or Product Management
·  You support the colleagues at the Product Line, Training centers and Marketing during the market launch of new products
·  You support the regional support organizations (level 2 hotlines in the countries) by educating and training the Siemens engineers and sharing your know-how
·  In case of need you provide your support on-site by attending meetings with the customer, travelling to ad hoc onsite operations at customer sites to support solution finding of technical issues together with customers and Siemens engineers – up to a maximum of 50%, both national and international
What you need to make real what matters.

·  You have successfully completed a professional technical education and you have gained several years of practical experience in mounting, commissioning and/or servicing fire safety and/or evacuation systems
·  You have expert knowledge of applications of fire alarm and evacuation systems for customers including the relevant standards such as EN54, VDE0833, VdS, MLR, DIN14675
·  You speak English fluently in spoken and written and you enjoy working in an intercultural environment
·  Ideally, you have basic IT skills in e. g. network technologies, data transfer methods or network protocols Make your mark in our exciting world at Siemens.

+49 (9131) 17-1717 - if you wish to discuss any initial questions with our recruitment team.

www.siemens.com/careers - if you would like to find out more about jobs & careers at Siemens.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities .

Organization: Smart Infrastructure

Company: Siemens AG

Experience Level: Mid-level Professional

Job Type: Full-time