CF R FSS CN TS Hotline Junior Specialist 西门子（中国）有限公司 全球共享服务中心财务部 客服专员（上海闵行）

Job description

What are my responsibilities?

Working Partners/Contacts/Task:

Working in AFS Customer Service Care Center as a Customer Service Associate。

- Responsible for end to end ticket handling from ticket creation to closure for all inbound calls from various channels (voice, mails, intranet…)
- Issue handling and problem management processes
- Other tasks assigned by supervisor e.g documentation, knowledge data base maintenance

FSS 客户服务中心，负责财务服务的热线支持，即热线客服专员。

- 负责处理用户电话及邮件问询，主要是回答与财务政策及相关财务知识的问询，协助查询到款及付款信息；

- 处理问题从开始到结束的整个工作的追踪。

- 负责定期更新典型问题及客服解答处理库并持续维护。

- 负责经理安排的其他文档及知识库的维护。

- 主要的服务对象是西门子内部员工及西门子的服务提供商。

What do I need to qualify for this job?

Education: Bachelor or above

Working experience: 1-2 years finance field working experience

Knowledge/Languages:

Fluent English in speaking and writing;

Skillful in MS software, such as PPT, Word, Excel;

Capabilities:

Good communication skills;

Be responsible and customer oriented;

Be able to work under pressure during peak season (month end);

Be willing to learn and quick learning.

1、 本科及以上学历；

2、 至少1-2年财务相关工作经验；

3、 较强的沟通能力，能够与客户、上级顺畅沟通；

4、 反应灵活，思维敏捷，善于根据客户情况及时制定相应的策略；

5、 能够迅速学习新的业务知识，对自已有高要求；

6、 很强的主动服务精神，能够适应业务高峰期的工作压力；

7、 会使用PPT，WORD及EXCEL等工具

In case you have acquired your skills in alternative ways your application is just as well appreciated.

What else do I need to know?

Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.

About NEA FSS

FSS provides support services to all Siemens Entities. The FSS portfolio consists of Accounting & Finance Services, Human Resource Services, Supply Chain Management Services, and specialized regional expertise-based services. FSS ensures the delivery of services at competitive and benchmarked price and service levels based on agreed performance/quality levels and cost reduction (savings) targets.

Please find more information at: http://www.siemens.com/entry/cc/en/

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability for the role.

Contact

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