Locations:Barnet, Vereinigtes Königreich
Job Family:Customer Services
Admin Role Objective:
To ensure the provision of a first class Managed Equipment Service in accordance with the needs of Patients, Clinicians and Siemens' contractual obligations.
The MES Administration service must be provided in accordance with the Key Performance Indicators included in the Performance Management System (PMS) with the objective of avoiding penalties, achieving consistently high Customer & Staff Satisfaction targets and maximising financial performance according to the objectives agreed under PMP.
The Admin member must maintain a positive and friendly company image by acting as the first line of contact to visitors, customers, and vendors in person, online, and via telephone.
·Generate monthly reports and indentify contracts due to expire.
Liaise with Clinicians & staff to establish which contracts are to be renewed, what equipment is included and at what level of cover.
·Obtain quotes from manufacturers and other third parties in accordance with the National Procurement Policy
·Complete all relevant paperwork in liaison with the Procurement Department
·Identify condemned equipment and organise disposal within the agreed process guidelines. Raise internal paperwork and update internal systems.
·Arrange for third parties to collect and dispose of equipment.
·Raise PORFs and FARFs as required (Purchase Orders). Ordering new equipment in liaison with MTS Manager.
·Checking and placing equipment orders, invoicing & dealing with any queries that may arise. Chasing orders and confirming expected delivery dates / times
·Office stationary / Insight orders
·Validating goods received against invoices and rectifying any discrepancies.
·Updating SAP/Spiridon. GRN – efficient goods receipting processing and liaison with the Finance team
Customer Satisfaction Surveys:
·Distribution of questionnaires within the hospital.
·Collation of data and presentation of quarterly reports
·To provide, organise and manage Helpdesk services as required.
·Logging all necessary details within the internal system also proving updates / follow up of requests
·To assist with the production of the Monthly Performance Report in liaison with the MTS Manager and to produce other management information as required.
·Support the Equipment librarian
·Provide cover , Take calls and answer bleep requests
·Check Equipment stock levels to ensure maximum service provided to our customer
·Issue / deliver and collect devices for the departments as required.
·Be responsible for spare part stock control
·Place items in to stock and record in EAM
·Issue durables, thermometers, low value medical devices
·Processing External and Internal service reports.
·Answering calls and actioning queries
·Emailed enquiries and logging jobs
·Good house Keeping & information storage, maintaining & updating records efficiently.
·Archiving Documentsand computer-based information
·Draft, format and print relevant documentation
·Assist in organising and co-ordinating events, including catering
·Taking meeting notes and updating the Minutes / Agendas for distribution to attendees
·Manage correspondence / distribute post and record data of deliveries
·Manages the reception area, ensures it is of a presentable manner and looks after visitors
·Required administrational duties upon request of the MES team
·Operate the helpdesk EAM
·Create and maintain filing and other office systems
·Arrange & manage appointments
Job ID: 103836
Organization: Siemens Healthineers
Experience Level: not defined
Job Type: Full-time
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