Traveler Interaction Center Analyst with English (6month contract) Job

Job description

Requisition ID: 147233
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Limited Full Time

 

COMPANY DESCRIPTION

 

As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually. The Global Finance Shared Services organization (GFSS) is a business unit with 1,200+ employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe: Buenos Aires, Dublin, Manila, Prague and Singapore.
Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS, you will find: a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals.
Also, at GFSS, you will find: exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you learn and grow from.
Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe.

About the role
The TIC is our knowledge centre for T&E related topics, and it designs and delivers training, initiates quality improvements, drives policy enhancements and provides 1st level support to SAP’s travellers.
The role reports to Head of GFSSO P2P Traveller Interaction Center. The contract is for 6 months with the possibility to be extended.

Desired profile

Expectations and Tasks

• Handling of 1st level inquiries from travellers
• Proactively interact with travelers to solve possible issues related to T&E reimbursement
• Drive change and improve the process.
• Monitor internal quality and open items to identify training needs among the processing teams in Manila
• Be in charge of defining training scope and schedule along with local offices for end users of the system
• Centralize the T&E knowledge and maintain the Knowledge Base as the single source of truth for the process
• Create templates for auditing team to standardize comment globally
• Be the main communication channel between travel and expense team and the internal customers including travellers and field finance

Education and Qualification
• Advanced English
• Customer orientation
• Excellent communication skills, both written and verbal
• Excellent customer care skills with proactive approach
• Strong attention to detail and highly organized
• Strong analytical skills
• Willingness to learn and improve
• Results driven
• Ability to work independently with self-motivation and discipline
• Strong will to deliver excellent quality
• Ability to work in international teams
• Continuous improvement of technical skills and efficiency
• Flexible work style
• Ability to handle stressful situations and determine right priorities
• Understanding of SAP´s goals and strategy

 

Work experience
• Working experience within a shared service centre
• Knowledge and experience in the Travel and Expense process
• Knowledge of SAP FI module and MS Office

 

What you can expect?
• Cross-functional learning opportunities (Job Shadowing) in other areas of HR
• Gain work experience in one of the best run global companies in a highly dynamic and fast growing industry of IT worldwide
• A diverse work environment providing growth opportunities, learning &  development possibilities, and an international business network for you to leverage.
• Various and interesting work in brand new fancy offices directly at metro Nove Butovice
• Interesting non-working activities (volunteering, charity, sport events...)
• Opportunities for professional growth

 

Benefits
Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal tickets/ catering allowance, holidays 5 weeks, educational courses, training, cafeteria, contribution to sport/culture/ leisure, generous shares program, etc.

We are creating our future together by moving to the brand new and ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring a cinema, uniquely decorated relaxation rooms, free gym & fitness studio, parents' and kids' room, and many more exciting amenities.

#saphrsscareersprg

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team , , ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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