Supplier Onboarding Agent, English + German Job - SAP - Prague

Job description

Requisition ID: 127747
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

PURPOSE AND OBJECTIVES

The Supplier Onboarding Agent supports the enablement of suppliers onto the Ariba Network for Buyer Customers. This person manages the day to day interaction and follows up with suppliers to ensure that the suppliers are taking ownership of their network accounts and ultimately transacting on the Ariba Network with their Customers.. The Supplier Onboarding Agent will have regular interaction with internal teams to manage the enablement of suppliers according to the project plan.

Desired profile

EXPECTATIONS AND TASKS

• Responsible for weekly reporting and escalation of non-compliant suppliers..
• Delivers high-quality, on-time implementation services to electronically enable suppliers to facilitate sourcing, procurement, and settlement processes utilizing the Ariba Network.
• Works with internal team to improve current processes.
• Conversant with the Catalog Administration functionality in Procure to Pay (P2P) solutions and Ariba Network.
• Contributes to the testing, and support of suppliers and partners integrating with the Ariba Network.
• Follows up with suppliers to encourage Network compliance.
• Manage suppliers through Ariba tools and processes.
• Responsible for monitoring and tracking status of suppliers for project defined milestones.
• Provides issue resolution to suppliers and buyers.
• Participates in all required training and follows Operational Work Instructions to complete assigned tasks.
• Trains new team members on basic enablement process.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• University Degree in Business
• Fluency in English and German language
• Excellent communication skills and telephone support

• Polished customer service skills
• Attention to Detail
• Thorough knowledge of Microsoft Excel and PowerPoint
• General knowledge of electronic procurement software
• Preferably knowledge of procurement business processes, from requisitioning to payment
• Exceptional problem solving skills
• Strong analytical skills
• Strong organizational skill

• Sales skills are advantage

WORK EXPERIENCE

• Experience working in cross-functional teams and with multi-level management
• Analytical and problem solving skills demonstrated in professional experience, preferably experience with technical troubleshooting
• Some previous professional experience is a plus

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team ************@*******.** ************@*******.** , ************@*******.** , ************@*******.** ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: No Selection