Implementation Project Manager - Concur Job

Job description

Requisition ID: 131421
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

The Concur Implementation Project Manager (IPM) is responsible for implementing Concur core product services.   This includes fulfilling the roles of project manager and functional expert in the implementation.  These include project management, solution design, hands-on service configuration, client project team training, and client testing/validation support.  Depending on services contracted, the IPM will also have overall leadership responsibility when Travel IPM, Functional Consultants, Technical Consultants, or extended services resources join the project.

 

 

Responsibilities:

·  Manage multiple concurrent complex, global, multi-phased implementations following Concur’s implementation methodology
·  Quickly and effectively gather client’s business requirements to design and configure Concur services
·  Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule - including multiple time zones
·  Creatively design solutions for complex requirements
·  Write core product design documents following Concur’s established methodology
·  Configure product according to business requirements gathered during the design phase
·  Develop and maintain strong functional and technical product knowledge
·  Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multi-cultural clients
·  Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely
·  Conduct effective training and product demonstrations calls with clients remotely or onsite
·  Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline
·  Provide contributions to Concur’s project methodology and document library
·  Provide updates on client statuses and escalate issues while maintaining control of the project
·  Stay organized and deliver on commitments, including updating any project tracking systems and fulfilling administrative responsibilities
·  Meet or exceed deployment productivity and quality metrics
·  Deliver outstanding client service to achieve high implementation survey scores
·  Work effectively with peers, other departments, and management

 

 

Qualifications

Education, Experience & Training required :

·  BA/BS or equivalent experience
·  Degree in Accounting or Information Systems emphasis, a plus
·  Minimum of two years of enterprise level experience implementing financial or hosted applications such as SAP, Oracle, etc – implementation experience with Concur Expense services highly preferred
·  Minimum of two years of enterprise level project management, consulting and/or software implementation experience
·  Experience in client-facing/service roles
·  Experience with financial applications and knowledge of accounting processes
·  Full life-cycle financial system implementation experience
·  Strong organizational skills and ability to deliver on commitments
·  Ability to pass a background check

 

Job Specific Specialized Knowledge & Skills : (in order of priorities) 

·  Exceptional written and verbal communication skills in both Mandarin and English
·  Strong enterprise level consulting skills
·  Strong problem resolution skills - proven ability to engage and interact with internal & external teams to resolve client issues
·  Strong technical aptitude and ability to understand technical concepts quickly
·  Proven negotiation and presentation skills
·  Ability to persuade and influence
·  Excellent organizational and planning skills
·  Ability to work productively in a fast-paced, ever-changing environment
·  Implementation methodology experience
·  Finance/Accounting experience
·  Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
·  Ability to prioritize and manage workload to meet deadlines

 

Critical Performance Competencies:

·  Accountability
·  Listening
·  Planning and Organization
·  Change Management
·  Attention to Detail
·  Business Acumen/Strategic Business Perspective
·  Communication and Influence
·  Adaptability/ Flexibility
·  Decisiveness/Judgment
·  Intelligence
·  Tenacity

 

Value Competencies

·  Displays passion for & responsibility to the client
·  Hires, develops & rewards great people
·  Displays leadership through innovation in everything you do
·  Displays a passion for what you do and a drive to improve
·  Displays a relentless commitment to win
·  Displays personal & corporate integrity

Working environment (where major activities are carried out):

·  Indoors in an office or control room
·  Home office

 

Working hours:

·  45+ hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness
·  Flexibility in working hours may be required to meet client obligations

 

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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