Sales Force Service Associate

Job description

Job Description

Job Purpose:

The Sales Force Service Associate supports the field service staff in all line with regard to their expenses and ensures smooth handling of errors in electronic orders.

Key Responsibilities:

- Process and control of expense reports (e.g. overnight stays, hospitality, small events) with reference to the directive for monthly billing and SP3 directive
- Clarification of faults in electronic orders (MSV3) received orders
- Release of the order after clarification and documentation
- Escalation in case of persistent inconsistencies
- Answering, processing or forwarding to the correct department of the central service e-mails

About Novartis:

About the Novartis Global Service Center in Prague:
The Novartis Global Service Center (NGSC) in Prague delivers a broad variety of services to the Novartis divisions worldwide. Prague is part of a globalized network of five NGSCs, which form a successful network of services minded associates partnering with the Novartis business around the world.

Are you interested in joining an international team delivering solutions for an ever increasing demand in the healthcare industry? You will have the opportunity to join projects with a global scope and meet colleagues from all over the world. English is our working language. We are looking for candidates combining professional expertise and excellent interpersonal skills to interact with our colleagues in different cultures, countries and time zones.

Our mission is to care and cure; We want to discover, develop and successfully market innovative products to prevent and cure diseases, to ease suffering and to enhance the quality of life. We also want to provide a shareholder return that reflects outstanding performance and to adequately reward those who invest their money, their time and their ideas in our company.

Benefits of Working for Novartis:
Competitive salary
Annual bonus
Strong work/life balance, flexible working hours
Pension/risk life insurance scheme
5 weeks paid holiday
Cafeteria employee benefit program
Public transportation allowance
Plus additional benefits

‘I came for the job, I stay for the culture’

Desired profile

Minimum requirements

The ideal candidate will have:

- Commercial education
- High customer orientation
- Very good knowledge of SAP ( P34 and CRM )
- Fluent German and English language knowledge

Desirable:
- 2 to 3 years in the service sector
- pharmaceutical background knowledge desirable

Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.