Repair Shop Lead

Job description

Job Description

•Ensures proper work flow functioning of a designated area while overseeing the work of technicians within manufacturing, quality, or technical services in terms of quality, quantity, customer service, and compliance of products.
•Effectively supports/ownership of the success of the Technical Service Repair Shop, and teams within the Repair Shop, by providing leadership, technical services and accurate information.
•Interacts with internal and external contacts to provide clear, straightforward, effective, and factual communication and information.
•Resolves limited and non-routine conflicts/issues/problems as required; follows up as necessary.
•Maintains a broad awareness of the roles of immediate team members, and related processes, to achieve results and effectively meet business needs.
•Provides limited work direction to team in order to facilitate business needs.
•Monitors/Updates shop metrics, provides objective feedback on employee/shop performance and acts to resolve related issues in a timely manner.
•Ensures fairness in driving compliance to Alcon Quality Standards, Novartis Code of Conduct, Values & Behaviors, and GxP.

Alcon is an Equal Opportunity Employer and participates in E-Verify. As part of the Novartis Group of Companies, Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information

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Posting Title

Repair Shop Lead

Desired profile

Minimum requirements

•Minimum Education: High School Diploma
•Preferred Education: Specialized technical degree/education or Bachelor's degree preferred.
•Proficient with Reading, Writing, and Speaking English
•Minimum: 3+ years of related experience
•Preferred: 4+ years of strong experience, at an advanced repair shop or field service level of complexity.
Job Type

Full Time
Country

USA
Work Location

Lake Forest, CA
Functional Area

Technical Operations
Division

ALCON
Business Unit

GLOBAL FRANCHISE - SURGICAL
Employment Type

Regular
Company/Legal Entity

Alcon Laboratories, Inc.
EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.