Customer Service Associate - SANDOZ - Budapest - Wizbii

Customer Service Associate

  • Par SANDOZ
  • Budapest (Magyarország)
  • Secrétariat / Administration
2018-08-24T08:44:30+0000

Description de l'offre

Job Description

- To ensure flexible and continuous supply of goods towards wholesalers and hospital partners.
- Develop and maintain strong working relationship with customers.
- Maintain close working contact with in-house customers – sales / marketing people –, warehouse staff, quality assurance, finance department.
- Keeping own and customer’s stock in evidence, informing customers about stock outs and possible availability of products.
- Informing partners about new launches, forwarding MA and related documents together with necessary product data.
- Informing partners about monthly price changes, alignment price setting with BPA in SAP system.
- Order processing for wholesalers and hospitals.
- Alignment of weekly deliveries to customers with warehouse-staff.
- Every day invoicing to partners of items picked and delivered.
- Collecting monthly rebate and discount settlement reports from partners, controlling them, matching with PALM data and related contracts.
- Monthly filling of discount and rebate trackers for month’s end closing.
- Issuing credit notes, settlement of natural rebates.
- Monthly Consignment Stock settlement based on valid contracts and matching WS reports with special prices set for hospitals by SBU.
- Settlement of returned goods in cooperation with QA and warehouse.
- Handling claims of customers.
- Follow up outstanding payments.
- Based on suggestion of Pharmacy Sales Manager, ensure stocks for new launches, pharmacy discount and rebate actions at all WS warehouses.
- Continuous data supply for hospital business trackers.
- Collecting sales data from customers for monthly SIT calculation.
- Preparing monthly reports about hospital sales for Health Authority.
- Weekly forecast of monthly sales based on open WS orders for BPA.
Position Title

Customer Service Associate

Profil recherché

Minimum requirements

- Higher education, at least college degree specialized in Commerce and/or Economics, preferably with Logistics supplements
- Solid English language knowledge at negotiation level
- At least 1 year of experience gained in a similar position in multinational environment
Job Type

Full Time
Country

Hungary
Work Location

Budapest
Functional Area

Technical Operations
Division

SANDOZ
Business Unit

COMMERCIAL OPS WE SZ
Employment Type

Regular
Company/Legal Entity

SDZ HUN

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À propos de SANDOZ

Sandoz, une division de Novartis, est un leader mondial parmi les fabricants de médicaments génériques. Sandoz (26400 collaborateurs répartis parmi 130 pays avec un CA de 9.6 milliards USD en 2014) met à disposition des patients et des professionnels de santé des médicaments de qualité dont les prix maitrisés facilitent l’accès aux soins et contribuent à l’optimisation des dépenses de santé. Sandoz France fonde son développement sur la confiance des patients, de ses clients, de ses partenaires et appuie son succès sur : une recherche permanente de l’innovation, tant pour ses produits (génériques et biosimilaires) que pour ses actions ; Un portefeuille large, qui inclut une offre croissante de biosimilaires et qui répond aux besoins essentiels de santé publique ; Le savoir-faire industriel du Groupe Novartis, et de plus de 40 partenaires français ; L’engagement d’équipes fières et responsables, réunies autour d’une vision commune et de valeurs partagées.

1097 jobs disponibles chez SANDOZ

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