VOC Supervisor (296941)

Job description

General Description
Manage high level (fast, precise and effective) voice of customer service activity (VOC control) Support the marketing team with customer service queries occured in any marketing related channels Manage authorization for in-shop, unsold product repairs Take part in sales or marketing driven service process related promotions Monitor and supervise customer requests and in time deliveries of sales or marketing organised promotions via subcontracted 3PL (Third Party Logistics) operation Carry out customer satisfaction check related calls and data management Supervise related 3PL operation management Create weekly/monthly statistics related to the job, take active part in analysing, monitoring and action plan settings of customer VOC and satisfaction processes Supervise the VOC Specialists Represent the company at authorities (e.g.Conciliation Board/Békéltető testület) All other activities and task which are delegated to employee by line manager or the Head of Department
Company Information
Along 75 years of its history with great ambition and vision Samsung became a global leader brand of our world. Nowdays we are competing as a market leader in diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels and more. Our flagship company, Samsung Electronics, leads the global market in high-tech electronics manufacturing and digital media. At Samsung, we follow a simple business philosophy: to devote our talent and technology to creating superior products and services that contribute to a better global society. Every day, our people bring this philosophy to life. Our leaders search for the brightest talent from around the world and give them the resources they need to be the best at what they do. The result is that all of our products—from memory chips that help businesses store vital knowledge to mobile phones that connect people across continents— have the power to enrich lives. And that's what a better global society is all about. In the pursuit of global excellence, we are continuously looking for dynamic new leaders for the digital age of the 21st Century. Imagine a company who is passionate about its people. It is our people that make Samsung the leader in diverse marketplaces and the market innovator that drives technology. At Samsung Electronics, our products, our people and our approach to business are held to only the highest standards so that we can effectively contribute to a better world. DISCOVERY STARTS HERE Samsung Electronics Hungarian Ltd and its basic company data Samsung Electronics Hungarian Ltd was established in 1989 and started to grow quickly both in production and trade areas. The company based in Jászfényszaru where the production takes place is producing LCD TVs and printed circuits. The Sales and Marketing Office (SEH-S) located at Budapest. We are the same company but in the Samsung world we are two different subsidiaries (SEH-S and SEH-P / Samsung Electronics Hungary Sales and Production).

Desired profile

Necessary Skills / Attributes
• preferably BA/BSc degree but minimum secondary level education • outstanding communication skills • intermediate English is a must • computer literacy (Microsoft Office: Excel, Word, Power Point) • experience in customer services or in service support is an advantage • precise way of working • strong personality • good adaptation skills • flexible • ability to work under pressure • experience as team leader/supervisor in an advantage