Sales Operations Manager I – Samsung Ads, Mountain View (327676)

Job description

Management Support, Regular Full-Time
Samsung Electronics America ,Mountain View California

Mar 12, 2018
General Description
Title: Sales Operations Manager I – Samsung Ads, Mountain View Job Description With the growth of connected Smart TVs, Samsung Ads has developed a new platform to bridge TV and digital together. For the first time, advertisers can use real-time viewing behavior to reach consumers through targeted display ads across 15 million Smart TVs. Samsung's Advertising Sales Team operates at the intersection of display advertising and connected televisions offering native advertising solutions with the goal of helping our Advertisers reach their target audiences across our TV platform leveraging our unique first party data. This is a new initiative at Samsung with the potential for massive growth and opportunity. If you are a person who likes early stage opportunities and would like to join a rapidly growing team to help define the next big thing from Samsung, we'd like to speak to you! Samsung's Advertising Team is looking for an Operations Lead to help drive Samsung's Advertising business forward. This person will work closely with the Head of Operations and VP of Sales to ensure all advertising campaigns are supported with efficient and scalable processes throughout the entire lifecycle of a buy. This will be an individual contributor role but will have direct influence on how the Ad Ops team operates and executes on campaigns, as he/she will be responsible for all Ad Operations processes and policies. This person will also be the primary point of contact for all advertising support issues and will partner closely with sales, product, marketing, and engineering teams to ensure issues get resolved properly in a timely manner. Lastly, this person will also work closely with Finance and other teams within Samsung to ensure we are getting the proper support to grow the business. Specific responsibilities include: • Develop, implement and enforce Ad Operations processes and policies for the Ad Ops/QA teams to follow • Provide Tier 1 Tech Ops support for Ad Campaign issues – Diagnose and resolve issues or escalate to Engineering teams as required • Certify external partners/vendors to run on the Samsung Platform • Reconcile campaign delivery on a monthly basis for billing • Generate and send out invoices to clients • Create Special Orders via SAP and other Finance tools for revenue recognition • Provide regular updates to HQ and Finance team on Sales pipeline and committed IOs • Help Collections team with AR issues on occasion • Process IOs for Signature and general Contracts administration • Enforce Rate Card compliance on all new campaigns • Set up new customers with Credit team • CRM Administration – Provide Admin support to Sales team on Salesforce.com
Company Information
Since being established in 1969, Samsung Electronics has grown into one of the world's leading technology companies and has become recognized as one of the top 10 global brands. Samsung is currently ranked #2 on Forbes' “Most Reputable Tech Companies” for 2016 and #6 on Interbrand's "Best Global Brands” list for 2017.Our network extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. As a result of our commitment to innovation and unique design, the Samsung organization is one of the most decorated brands in the electronics industry. Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of today's technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America's fastest growing home appliance brands. Samsung's philosophy is based on our strong determination for growth, perpetual innovation and responsibility to corporate citizenship. As part of our Samsung Gives philanthropic platform, we offer companywide Days of Service, a volunteer time off program, and an employee giving match program, so our employees can support causes that are closest to their hearts and choose how they want to give back. Since 2002, Samsung has provided more than $46 million to more than 1,000 public schools and community organizations in the United States through its many citizenship initiatives, including the STEAM-education based Solve for Tomorrow Contest. At Samsung we work hard – every day. It is a fast-paced and challenging work environment, and we are a nimble team that constantly pushes ourselves to be the best. If you have energy, passion, dedication and drive, and you thrive in a fast-paced workplace, the rewards at Samsung are many. Apply today and find out why LinkedIn ranked us as one of North America's Most InDemand Employers in 2015. Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.

Desired profile

Necessary Skills / Attributes
Basic Qualifications: · 6 to 8+ years of Digital Ad Operations experience · 2+ years of Management experience · 3+ years in a Technical Support role in the advertising/online media space · Bachelor's degree required; advertising or business preferred Preferred Qualifications: · Relevant experience in digital advertising with a national scope · Experience with Real-Time Bidding technology and supporting campaigns on Programmatic platforms · Ability to manage and work effectively within cross-functional and matrix relationships · Excellent organizational, interpersonal, and verbal/written communication skills · Strong analytical skills and strategic insight to build business cases for support resources · Familiar with Connected TV landscape – upcoming technologies, industry trends, and major players · Experience with SAP and general Finance/Accounting tools