Return Goods Administration Coordinator (301891)

Job description

General Description
 Manage the administration of service return goods, swap processes and related credit issues in SAP/GRMS/any other company system  Take active action in customer claim related administration process steps  Manage technical return realated Dealer issues, pending items, and cost with relevant department  Handle basic dealer and product master data in the system with relevant departments  Manage and supervise Dealer Ambassador project and network  Handle return and swap processes from measurement indexes' point of view, prepare basic trend analysis, action plans  Check sales history in SAP GMP  Support technical return SD/ODD swap process administration  Create all technical return process related pending reports  Create daily/weekly/monthly basic reports in relation of service administration processes
Company Information
Along 75 years of its history with great ambition and vision Samsung became a global leader brand of our world. Nowdays we are competing as a market leader in diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels and more. Our flagship company, Samsung Electronics, leads the global market in high-tech electronics manufacturing and digital media. At Samsung, we follow a simple business philosophy: to devote our talent and technology to creating superior products and services that contribute to a better global society. Every day, our people bring this philosophy to life. Our leaders search for the brightest talent from around the world and give them the resources they need to be the best at what they do. The result is that all of our products—from memory chips that help businesses store vital knowledge to mobile phones that connect people across continents— have the power to enrich lives. And that's what a better global society is all about. In the pursuit of global excellence, we are continuously looking for dynamic new leaders for the digital age of the 21st Century. Imagine a company who is passionate about its people. It is our people that make Samsung the leader in diverse marketplaces and the market innovator that drives technology. At Samsung Electronics, our products, our people and our approach to business are held to only the highest standards so that we can effectively contribute to a better world. DISCOERY STARTS HERE Samsung Electronics Hungarian Ltd and its basic company data Samsung Electronics Hungarian Ltd was established in 1989 and started to grow quickly both in production and trade areas. The company based in Jászfényszaru where the production takes place is producing LCD TVs and printed circuits. The Sales and Marketing Office (SEH-S) located at Budapest. We are the same company but in the Samsung world we are two different subsidiaries (SEH-S and SEH-P / Samsung Electronics Hungary Sales and Production).

Desired profile

Necessary Skills / Attributes
• preferably BA/BSc degree but minimum secondary level education • basic MS Office (Excel, Word and Powerpoint ) knowledge • strong communication skills (verbal,written) - English, Hungarian • good at multitasking • independent working ability • ability to work under pressure • precise way of working • outstanding communication skills • intermediate English is a must • MS Office proficiency (Excel, Word, Power Point) • experience in customer service and/or administration is an advantage • good adaptation skills