Regional Success Architect

Description de l'offre

Regional Success Architect
We are looking for a passionate Salesforce technical expert to help ensure the technical success of enterprise Premier Salesforce customers.

Regional Success Architects (RSAs) provide proactive and reactive Architecture, Technology Strategy & thought Leadership, and Product Technical expertise pertaining to the core Salesforce Product. They triage requests in these areas either help route them to appropriate owners or take personal ownership of them to help maximize customer adoption, assist with sales growth, and minimize attrition risk. They work collaboratively with key stakeholders at Salesforce such as Success Managers, Support and Product Management to make our customers wildly successful. They create C-Level relationships with out largest most complex customers and build a network and community of customers delivering technical thought leadership and guidance.

This is a huge opportunity to become part of an expanding team in one of Salesforce's key markets, with the potential to help define the vision for how we support some of our most important clients.

Responsibilities:
Proactive Engagement
·  Success Managers request for strategic customer engagements that leverage Salesforce Enterprise Architecture Methodologies and Governance Best Practices to drive optimized customer implementations that maximize customer and sales growth
·  Helping customers prepare for major platform changes such as splits/migrations, product EOLs, certificate changes, , etc
·  Renewal or attrition red account which requires technical best practice discussions to help mitigate and there are no applicable accelerators or advisory services available
·  Stale CFL Strategic Opportunities requiring technical best practice guidance to move forward (to qualified status and active Sales engagement)
·  Cross-product area solution overview
·  Platform Roadmap Overviews that help with long-term customer planning to complement the platform specialists as needed. Reactive Engagements Include:
·  Technical red account that requires RSA triaging to help resolve
·  Leadership-approved strategic engagement required for customer technical issue not covered by standard assistance channels Broader expectations and responsibilities
·  Internal webinars and supporting to help educate Success Managers on emerging technology topics
·  Technical Circles of Success for Customers on cross-product areas and potentially onsite for select strategic customers
·  Select 1:M Customer-Facing Technology Webinars
·  Summarize top Product Gaps in the Region for Product Managers Bi-Annually
Required Skills:
·  BA/BS Degree (or equivalent)
·  Ideally Certified Technical Architect
·  Extensive experience in one or more of the following: consulting, technical support, account management or project management -- ideally with CRM or related applications (i.e. ERP systems)in a SaaS environment.
·  Consultative and customer focused approach and engagement style
·  Deep technical knowledge of Salesforce product and features, capabilities, best use and how to deploy, including knowledge of the Salesforce platform and ecosystem (or equivalent)
·  Experience dealing with large scale, technologically complex accounts, which are constantly challenging product capabilities
·  Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level
·  Ability to prioritize, multi-task, and perform effectively under pressure
·  Aptitude both for analysing technical concepts and translating them into business terms, and for mapping business requirements to technical features
·  Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
·  Thorough familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)
·  Knowledge of the software development process such as agile and of software design methodologies (coding experience is not required, but may be useful)
·  Salesforce product certifications are a plus (Administrator, Advanced Administrator, Developer, Service Cloud Consultant or Sales Cloud Consultant) *LI-Y