(Sr) Training and Support Consultant-App

Job description

·  Job facts

You will be responsible for:

·  Technical service training and support for customers and service teams.
·  Deliver training courses for internal employees, customers and distributors in the fields or other campuses.
·  Adhere to the policy and processes for training to enable a standardized course delivery.
·  Arrange training systems, materials and classrooms to ensure that courses can be delivered in optimal conditions (classrooms, systems and lab environment).
·  Order/return parts/reagent for training requirements, to ensure the training courses can be delivered as scheduled.
·  Be responsible for training systems maintenances.
·  Coach trainer colleagues and students in all learning environments to present the learning content in the most active and efficient way.
·  Gain field experiences to develop and deliver training that better suits the products and realistic environment
·  Evaluate the courses and assess the students to improve course quality.
·  Provide 3rd level technical support nationwide including new product installation and system services. Integrate global technical documentation and local experience, edit and draft local technical document that can be referred by relevant engineers and application specialists.
·  Be the window person to Global System Support. Report and transfer technical problem to GCS using Clarify complaint management system. Keep in touch with Global Customer Service to ensure existing courses content is up to date.
·  Other projects or tasks assigned by line manager
·  Conduct business in full compliance including but not limited to Roche Secure, Roche Behavior in Business, Roche Competition Law Interactive Dialogues, Roche Safety, Security Health and Environmental Protection

You should have:

·  At least Bachelor degree in relevant majorities
·  Good command of English in both spoken and written
·  Good command of MS office software application
·  Product & Application Expertise
·  At least 4 years of working experience in relevant areas

Health Conditions:

·  According to the 'Quality Management Regulations for Medical Device Management' and the 'Regulations on Quality Management of Pharmaceutical Products', health checks should be conducted at least once a year; if you have infectious diseases or other diseases that may contaminate medical devices or drugs shall not be engaged in related work.

·  Who we are

在罗氏，来自100个国家的94，000名员工不断推动着健康医疗行业的进步。我们一同工作，使罗氏成为了世界领先的以研发为基础的健康医疗集团。我们的成功源于创新、求知和多元化，也源于我们把相互间的差异作为一种优势。为了革新医疗健康领域，罗氏设定了远大的计划，坚持学习和发展，并不断寻找与之志同道合的伙伴。

罗氏提供平等的职业发展机会。