Team Leader - Client Relation Center, SEA

Job description

Are you a good match?

You have a rich experience on operational leadership in a client centric environment.

You have the ability to work on your own initiative and to have a logical and methodical approach to work.

You are able to build a team spirit and to guide a team to achieve excellent results.

You have experience in working with contact center related tools such as SAP CRM and Salesforce.

You are self-driven, organized and agile.

You are able to build strong collaboration cross-department and with different stake holders.

You are fluent in English.

 

What are we expecting from you?

Reporting to the eBusiness Manager South East Asia, you will be responsible for the daily running and management of Van Cleef & Arpels Client Relation Center (CRC) Ambassadors Team. You will be the first point of contact for your team and an expert in systems, processes and procedures. You will ensure a professional and client-oriented work environment by monitoring employee performance and taking the necessary actions to train and motivate your team. Using effective communication skills, you must liaise and supervise effectively to achieve both sales target & service excellence of the Maison.

 

You contribute to the regional CRC sales & services excellence embodying the Maison Values, ensuring the development of the Ambassadors team capabilities and retention while keeping the focus on improving conversion.

 

More than a role…. We recruit for a career!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet eBusiness Manager SEA and Retail Director SEA.

Otherwise, you will receive an email to inform you that your application has not been successful.